Case study

Suez

19 January, 2026

Reading time : 2 min.

Context and challenges

As a global leader in water and waste management, SUEZ wanted to overhaul its market and competitive intelligence processes.

The previous solution no longer met the needs of its analysts: it lacked agility, was not user-friendly, and offered limited innovation—particularly in the integration of artificial intelligence, which has become essential to address the new challenges of strategic monitoring.

In this context of digital transformation, the group turned to ChapsVision to professionalize its intelligence approach, centralize information streams, and structure a high-performing intelligence unit across the organization.

The main challenge: making strategic intelligence accessible, relevant, and actionable for a wide range of users, from subject matter experts to information professionals—by relying on an agile, scalable platform tailored to both strategic and operational use cases.

Key solutions deployed

SUEZ implemented several modules from ChapsVision’s Market Intelligence suite to cover the entire intelligence cycle:
TARGET – to roll out powerful and flexible intelligence workflows.
SCAN – to rapidly source high-value content through extended information coverage.
EXPLORE – to analyze complex or unfamiliar environments, map ecosystems, and detect weak signals.

This solution enables source cross-referencing, stakeholder network mapping, automated content summarization, and most importantly, the generation of high-value insights for business teams.

Roll-out & structure

The project involved around ten analysts across seven departments in a transversal coordination model. By adopting a decentralized intelligence unit supported by ChapsVision’s AI-driven suite, SUEZ was able to scale the initiative in a structured, gradual way.

Today, SUEZ operates a platform capable of delivering both strategic and operational outputs—from market analyses to executive briefs and newsletters—based on targeted intelligence streams. Information has become a fully integrated decision-making lever across the organization.

Customer testimonial

“The roll-out and adoption of the solution were smooth and seamless. ChapsVision supported us with both rigor and agility. Today, we benefit from a solution that is powerful, intuitive, and aligned with the needs of our diverse user base. A successful turning point.”
Marie-Claude Vivant
Head of Marketing and Business Intelligence, SUEZ