Speech Intelligence :
Mediaspeech® by ChapsVision

Harness the richness of speech as a source of information and interaction.

Based on deep neural learning, MediaSpeech® by ChapsVision offers a fine and accurate transcription of your audio and video.

Media monitoring companies

Automatically detect keywords in Radio & TV broadcasts

Producer broadcasters

Increase the searchability of your content with full-text indexing

Contact centre

Optimise your operational performance and improve your customer intelligence

Market halls

Strengthen the regulatory compliance of your processes

Law firms

Detect expressions in legal records

analyse contact centre conversations

Although digital technology is undoubtedly playing an increasingly important role in customer relations, the telephone remains essential. The analysis of agent-customer conversations is crucial not only for understanding the reasons for calls, but also for accessing a wealth of strategic information. This includes evaluating satisfaction, detecting trends, and monitoring the competition through their spontaneous mentions.

Exploiting the full richness of online video

In recent years, online video has been booming. By 2020, it was expected to account for 80% of global Internet traffic. Boosted by the proliferation of screens (TV, computers, mobile devices, and tablets), online video already attracts 70% of Internet users at least once a month, with more than one in three doing so daily. The number of videos viewed on platforms like YouTube, Facebook, and Snapchat in a single year reaches into the billions.

Speech Analytics for Banking Compliance

The regulatory inflation of the last decade has necessitated a continual strengthening of the compliance function, both in human and technological terms. The requirement to include telephone communications calls for new resources, particularly the capability to process voice data to detect sensitive elements or reconstruct a given transaction.

MediaSpeech® from ChapsVision: from speech to text

MediaSpeech® by ChapsVision is a multilingual speech transcription solution for indexing, searching and analysing audio and video sources, as well as telecommunications.

MobileSpeech® by ChapsVision : voice control

MobileSpeech® by ChapsVision is a standalone speech recognition solution for mobile devices and embedded systems that allows users to easily interact with their environment…

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