Premium clienteling solution for luxury retail: deliver a bespoke and high-performing customer relationship
Give your sales associates a complete tool to build unforgettable client relationships. Centralized data, advanced segmentation, appointment scheduling, and interaction management for a seamless experience in-store and remotely.
A premium clienteling solution designed for luxury Maisons.
It strengthens the bond between advisor and client throughout the journey.
More than a tool, a growth driver to:
- Enrich the sales ceremony and provide an ultra-personalized, seamless, and consistent experience across all channels
- Boost commercial performance
Through an intuitive mobile interface, sales associates access in real time the online and in-store purchase history, preferences, stock, and tasks to complete. True brand ambassadors, they leverage every interaction to anticipate needs and accompany each client with precision—whether in-store or remotely.
The solution takes a unified approach. It allows you to track and enrich the customer journey at every stage—before, during, and after the sale—strengthening loyalty and commercial performance on a global scale, including with new, ultra-connected clientele.
What's holding
Benefits
Boost commercial performance
With powerful and intuitive tools, sales teams gain efficiency, convert more, and increase revenue.
- Increased revenue through higher conversion rates
- Personalized product recommendations
- Seller task suggestions to improve ROI: “Next Best Action”
- Advanced customer segmentation
- Real-time performance tracking
Strengthen client relationships
This solution enables durable client relationships through in-depth knowledge and personalized follow-up at the heart of a premium customer experience.
- Complete 360° client view
- Access to online/offline purchase history
- Personalized tracking of preferences
- Interaction, appointment, and order tracking
- Smooth multichannel communication
Consistent omnichannel experience
Deliver a consistent, seamless experience that reinforces brand image and customer satisfaction, wherever they are.
- Online/offline data synchronization
- End-to-end customer journey tracking across all channels
- Personalized interactions in-store and remotely
- Real-time access to client information for sales associates
- Smooth connection with your existing tools and systems
Compliance & simplified consent management
Manage compliance with confidence while building trusted relationships with your clients.
- Creation and management of client records with GDPR consents
- Traceable interaction history and opt-ins
- Real-time updates of client preferences
- Guaranteed data security and confidentiality
- Compliance with international standards
International deployment and scalability
A solution designed to support luxury Maisons in their international development and ambitions.
- Native multilingual support (>15 languages)
- Adaptability to local and global markets
- Integration with existing infrastructures
- Centralized management and global performance monitoring
- Scalable to growth needs
We're on the unified commerce journey with
2 500 000 000
omnichannel transactions orchestrated every year
7 800
points of sale connected to the Web-to-Store journey
40 000
daily orders prepared via Click & Collect
98%
average in-store stock availability
Key Features
Secure client consent management
Collect and manage opt-ins/opt-outs directly via tablet with electronic signature. Ensure GDPR compliance while reinforcing client trust and personalization.
360° client profile, complete and editable
Access a unified view of your clients including purchase history, wishlists, preferences, and real-time interactions, for deep and evolving client knowledge.
Optimized collaborative task management
Facilitates coordination between headquarters, store managers, and sales associates through real-time tracking and automated reminders, ensuring efficient execution of field actions.
Targeted omnichannel communication
Give your sales associates the ability to send personalized messages via email, SMS, WhatsApp, WeChat, or calls. They can schedule appointments and track all interactions for precise, effective follow-up that builds loyalty.
Intuitive mobile interface & seamless integration
Provide your teams with a mobile tool synchronized in real time with your existing systems, enabling high-performance client engagement both in-store and remotely.
Powerful modules
Smart tasks to sell more
This module automatically generates personalized tasks for sales associates to strengthen client relationships and trigger sales. Based on purchase history, behavior, and key moments in the client journey, it enables proactive management of high-value actions.
- Automatic task creation according to customer lifecycle
- Alerts on priority commercial opportunities
- Action tracking to strengthen relationships and boost revenue
Enhanced, intelligent client profile
The client record becomes a sales associate’s personal assistant: automatic profile summary, relevant action recommendations, completion suggestions, and wishlist generation based on tastes. Associates benefit from a 360° cockpit to personalize each interaction effectively.
- Intelligent client profile summary
- Personalized action and product suggestions
- Automatic generation of dynamic wishlists
Your complete suite for unified commerce needs
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