Nature & Découvertes
26 September, 2025
Reading time : 2 min.
“We are delighted with this collaboration with Octipas. Their solution allowed our guides-advisors to handle the high traffic of the holiday season more calmly and to improve the customer experience. These connected sales tablets are a great innovation for retail as they allow us to manage several issues at once (clienteling, checkout queues, stock, orders, etc.) and are very easy to use.”
Claude Etterlen
CIO at Nature & Découvertes
80
stores in France, Belgium, Switzerland
1000
Guides-Advisors
250
tablets deployed
+6%
additional revenue per store
+3%
revenue thanks to Queue Boosting
Known for its innovative and playful products, Nature & Découvertes was looking for a solution to ease checkout congestion and streamline payment during holiday shopping. The brand also wanted to provide its guides-advisors with a tool that would improve their expertise on the products offered, in order to enhance the customer experience.
Following a call for tenders in 2017, Octipas was selected to equip the brand’s guides-advisors with sales tablets. After a POC carried out during the second week of November, all of the brand’s stores were equipped the following week.
Features implemented
DIGITAL IN-STORE:
- Product catalog & extended assortment
- Queue Boosting / Order taking
- Carry-out purchase / Mixed basket
- Clienteling
STORE MANAGEMENT:
- Merchandise reception
- Stock management
- Inventory
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