Customers stories

Puressentiel

25 September, 2025

Reading time : 2 min.

SOLUTIONS DE CRM Force de Vente & Merchandising by ChapsVision

Customer testimonial

“Nomad & Pilot by ChapsVision seemed to us the most suitable solution for our business. The key points were:

Ergonomics, so that sales reps feel comfortable during client meetings (…)
The ChapsVision project team, with whom we had an excellent relationship right from the pre-sales stage, ensuring a successful project in the end
The commercial conditions engine, which made the difference compared to competitors, since we regularly change our commercial terms (…)”

Fabien Cannevière
Information Systems Manager,
Puressentiel

Key figures

countries: France, Switzerland, Germany, Italy, Belgium

500+

orders per day

110

field users

headquarters users

Multiple benefits

GAINS FOR THE BRAND

Financial benefits
Harmonized KPIs
More detailed management of sales reps’ activities
Stable interfaces
Simplified support

GAINS FOR CUSTOMER SERVICE

Application interface for complaint entry connected to the ERP
European approach to complaint management

GAINS FOR THE SALESFORCE

Data quality
Management of commercial contracts

Context & challenges

Puressentiel, European leader in aromatherapy and natural health, offers a wide range of products based on essential oils for physical and emotional well-being.

The company aimed to improve performance and achieve operational excellence. To do so, Puressentiel was looking for a turnkey solution capable of meeting its specific needs, simplifying processes, and improving salesforce efficiency.

Simplify and streamline interfacing
Harmonize customer databases between subsidiaries
Improve master data quality
Benefit from a single tool to centralize all business and customer data from all subsidiaries
Improve order processing and tracking
Improve field activity tracking of sales reps