Coheris CRM Solution: by your side at every step of the customer journey
Coheris CRM by ChapsVision unifies marketing, sales, and customer service. Modular, powerful, and tailored to every industry, it enhances both customer and commercial performance at every stage of the journey.
Coheris CRM is a comprehensive solution designed to orchestrate your entire customer relationship. It centralizes all interactions, data, and processes in a unified, customizable environment that’s easy to use.
Thanks to its modular design, Coheris CRM adapts to all your business needs—sales, marketing, customer service, after-sales, and more. It includes powerful tools to manage, engage, sell, and build loyalty, all with a 360° view of the customer.
With built-in intelligence, native interoperability, and advanced analytics, Coheris CRM is a robust and scalable solution that drives efficiency, performance, and a seamless customer experience.
What's holding
Benefits
Omnichannel and unified CRM for seamless customer engagement
Coheris CRM lets you handle all customer requests from a single platform, regardless of the channel. Improve responsiveness, ensure service continuity, and enhance customer satisfaction.
- Centralized management of email, phone, chat
- 360° customer view for every interaction
- Real-time synchronization with business tools
- Unified interface for agents and supervisors
- Full tracking of tickets and customer history
Intelligent automation, AI, and much more to boost efficiency
Automate repetitive tasks and let your teams focus on high-value interactions. You reduce handling times, streamline workflows, and boost overall efficiency.
- Automatic summarization and translation
- Extraction of key data from documents
- Automatic distribution of requests based on expertise
- Standard responses and suggestion generation
- Configurable workflow
Optimized advisor experience for higher productivity
Designed with users in mind, Coheris CRM simplifies daily operations. Advisors get what they need faster, leading to reduced handling time and better service delivery.
- Intuitive and customizable interface
- 360° customer view
- AI assistant for searching CRM data and external sources
- Simplified navigation between customer records
- Contextual decision support
Real-time analytics and operational control
Manage your customer service performance with confidence. Data-driven decisions help you optimize resource use, adjust strategies, and improve customer outcomes.
- Custom dashboards and live KPIs
- Performance tracking by channel or team
- Visual reporting for insights and adjustments
- Resource planning and workload balancing
- Exportable reports for sharing and follow-up
Flexible solution fully integrated into your IT ecosystem
Coheris CRM evolves with your organization. It integrates seamlessly with your systems, offers full deployment flexibility, and supports your growth in customer service excellence.
- Native connectors for ERP, e-commerce, and business systems
- Open APIs for custom integrations
- SaaS or On-Premise hosting
- GDPR compliance and robust security
- Scalable architecture to meet your future needs
Trusted by leading brands
Our track record
66%
Average observed customer satisfaction rate
70%
Of customers prefer brands with strong customer service
18%
Average basket increase thanks to personalization
28%
Of customers contact support before making a purchase
Key Features
Unified 360° Customer View
Access all customer interactions and history in one place. Sales, marketing, and service teams collaborate seamlessly to deliver a consistent and informed customer experience.
Omnichannel Case Management
Manage all incoming requests across email, phone, chat, and social media from a single interface. Ensure no inquiry is lost and streamline resolution processes.
Advanced Workflow Automation
Automate repetitive tasks and request distribution, notably using AI. Increase responsiveness and focus on high-value interactions with your customers.
Powerful Analytics & Reporting
Monitor service performance in real time with dashboards and KPIs. Leverage insights to continuously improve satisfaction and operational efficiency.
Customizable & Scalable Modules
Tailor the CRM to your industry-specific needs. Coheris CRM evolves with your organization thanks to flexible deployment options and modular design.
Coheris CRM
Modules & Services
Our suite of solutions
to address your needs
