CRM Technical Support with Coheris by ChapsVision
We have combined our maintenance and support expertise into a Technical Support Center, whose purpose is to provide technical assistance to all clients on the use of Coheris by ChapsVision CRM solutions.
360° Vision
Customers who are known and feel recognized in every interaction
Efficiency
A customer service team that responds to all omnichannel requests with quality and speed
Customer Satisfaction
Customer Satisfaction
A stronger relationship with your brand/company to increase customer value.
Marketing and Digital Performance
Optimize your marketing campaigns to drive more sales
The Technical Support Center
The single entry point for reporting incidents remains your Coheris by ChapsVision technical support, ensuring traceability of all communications. A dedicated reception handles maintenance calls, records your request for better follow-up, and forwards it to the support teams.
The Coheris Technical Support Center is open Monday to Friday from 9:00 a.m. to 6:00 p.m. without interruption. Outside these hours, you can send a detailed email to: support-software@coheris.com.
High-quality support for a complete and fast resolution of your maintenance requests
• Methodology for handling and tracking maintenance requests
• Remote access via a simple remote support tool
• File sharing on a dedicated and secure space (customized FTP)
Support tailored to each solution:
With a constant focus on client satisfaction, a team of expert consultants is available to provide personalized post-project support, specifically adapted to your needs and the product you use.
Third-party Application Maintenance
In addition to the standard maintenance contract, Coheris by ChapsVision offers to enhance your support and maintenance setup through the implementation of a Third-Party Software Maintenance (TPSM) service.
This service extends the maintenance of your software package to include:
• Corrective and evolutionary maintenance of configurations, interfaces with your business tools, CTI, IT system, etc., handled by teams trained in your specific requirements.
• It also offers (optionally) the possibility to add a Services Platform (an environment similar to yours), set up, administered, and hosted in our facilities, with specialized skills maintained within our TPSM team.
Beyond Corrective and Evolutionary Maintenance services, this platform allows you to benefit from our support to ensure Preventive Maintenance of your environment (testing new versions or updates, migrations, etc.).
Coheris CRM
Services
A CRM Solution Serving your Business
Customer Service
A comprehensive cross-channel view of activity.
Increase customer satisfaction and loyalty, improve service quality, and control service costs.
- Handle requests
- Manage commercial follow-ups
- Monitor the quality of customer relationships
Sales Forces
Tracking of sales activities.
Increase sales by offering your customers the right deal at the right time, while efficiently managing commercial activity.
- Manage accounts and contacts
- Drive customer relationships
- Monitor sales performance
Marketing
Enhanced marketing performance.
Boost your marketing campaigns by targeting high-potential customers to maximize your return on investment.
- Segment audiences
- Orchestrate omnichannel campaigns
- Measure conversion
Trusted by leading brand
Coheris CRM
Modules
Our suite of solutions
to address your needs
