360° Vision
Customers who are known and feel recognized in every interaction
Efficiency
A customer service team that responds to all omnichannel requests with quality and speed
Customer Satisfaction
Customer Satisfaction
A stronger relationship with your brand/company to increase customer value.
Marketing and Digital Performance
Optimize your marketing campaigns to drive more sales
Benefit from the industry expertise of our trainer-consultants and their many years of experience
Our programs, scheduling, and practical exercises have been designed by our trainers to ensure you quickly gain autonomy in using our software after the training.
Our training courses adapt to your profile and skill level. Whatever product you use, our trainers support you throughout the course to help you progressively master the tools.
Coheris is an accredited training organization: approval no. 11 92 19507 92.
Coheris is also listed on DataDock, allowing OPCA to partially or fully cover the cost of our clients’ training programs.
Inter-Company CRM Training
Each training session brings together a small group of employees from different companies. This format offers many advantages to participants: a limited number of trainees (maximum 8) and the opportunity to exchange with other employees in similar roles.
Customized Training
They bring together employees from the same company. These are “private” courses held either at your premises or at ours. The content can be tailored to match your business needs. Prior to the sessions, we jointly design the training program to align with your objectives and your employees’ profiles.
Coheris CRM Services
A CRM Solution Serving your Business
Customer Service
A comprehensive cross-channel view of activity.
Increase customer satisfaction and loyalty, improve service quality, and control service costs.
- Handle requests
- Manage commercial follow-ups
- Monitor the quality of customer relationships
Sales Forces
Tracking of sales activities.
Increase sales by offering your customers the right deal at the right time, while efficiently managing commercial activity.
- Manage accounts and contacts
- Drive customer relationships
- Monitor sales performance
Marketing
Enhanced marketing performance.
Boost your marketing campaigns by targeting high-potential customers to maximize your return on investment.
- Segment audiences
- Orchestrate omnichannel campaigns
- Measure conversion
Trusted by leading brand
66%
Average customer satisfaction rate observed
70%
Customers prefer brands with good customer service
18%
Average basket increase through personalization
28%
Customers contact customer service before making a purchase
Coheris CRM Modules
