The intelligent OMS for Retail: unify your inventory and anticipate stockouts
Unify your inventory, centralize your orders, and automate your shipments. Thanks to AI-powered real-time orchestration, deliver a seamless omnichannel experience and guarantee every customer promise across all channels.
Inventory management and unification
ChapsRetail’s intelligent OMS provides a complete solution to unify and manage your inventory in real time across all channels: stores, warehouses, e-commerce, marketplaces, and partners. Gain a consolidated and accurate view of your stock—essential to avoid stockouts, anticipate replenishment, and maximize product availability. This centralized control reduces errors, speeds up decision-making, and optimizes your omnichannel supply chain, ensuring both customer satisfaction and commercial performance.
Intelligent orchestration of omnichannel orders
ChapsRetail’s intelligent OMS automatically orchestrates your omnichannel orders with artificial intelligence, selecting the most relevant channel (store, warehouse, partner) based on your rules, stock levels, capacities, and costs. It activates scenarios such as ship-from-store, click & collect, or home delivery, reducing stockouts and delays. This automation optimizes shipments and returns, boosts team productivity, lowers costs, and ensures a smooth, fast, and consistent customer experience.
A successful omnichannel customer experience to boost performance
With ChapsRetail’s intelligent OMS, eliminate stockouts and deliver a personalized customer experience thanks to AI-driven orchestration that adapts delivery options to customer profiles and anticipates shortages. Suggest relevant alternatives, strengthen loyalty, and reduce errors and logistics costs. Fully integrated with your IT system, this solution drives sales, improves profitability, and supports sustainable growth while enhancing operational efficiency.
What's holding
Benefits
A robust, secure, and compliant technology
Choose an intelligent, high-performance, scalable, and secure OMS designed to support your growth in France and internationally. Thanks to its microservices architecture, it ensures robustness, availability, and scalability to meet your evolving needs.
- Microservices architecture for greater resilience
- Scalable, highly available platform
- Compliance with current regulations (GDPR, ISO, etc.)
- Seamless integration with your existing systems
- Reinforced security for your data and flows
An AI- and data-powered OMS
At ChapsRetail, our OMS integrates agent-based AI to transform your stock and order management. This approach enables personalized omnichannel management and adds real value to your operational processes.
- Automated decision-making actions
- Faster, more targeted decisions
- Improved responsiveness
- Stronger customer relationships
- Optimized operational efficiency
Unified inventory and real-time omnichannel management
The OMS provides a unified, real-time view of your inventory, enabling smooth management of stock and orders across all your sales channels. Never say “no” to your customers again: this solution guarantees seamless journeys, continuous product availability, and ensures every sale is fulfilled—regardless of the customer’s chosen point of contact.
- Unified vision across all sales channels
- Smooth management of stock and orders
- Stockouts eradicated
- Customer promise guaranteed
- Seamless, fluid shopping experience
Boost sales and customer loyalty
Offer tailor-made, distinctive shopping journeys with services adapted to customer expectations, such as fast Click & Collect, simplified in-store returns, and personalized appointment booking. Unify the experience between physical and digital channels to reactivate traffic and increase sales.
- Drive in-store traffic
- Increase average basket through cross-selling
- Personalized services
- Differentiated shopping journeys tailored to customer needs
- Seamless omnichannel experience to reinforce satisfaction
Operational optimization and revenue growth
Increase revenue while improving efficiency and reducing operational costs.
- Fewer abandoned purchases thanks to optimized shopping journeys
- Better stock and order management
- Time savings for staff
- Reduced logistics costs
- Direct impact on growth and profitability
We're on the unified commerce journey with
+20%
sales uplift thanks to ship-from-store
+15%
higher average basket size with in-store pickup
+12%
additional revenue through Order in Store
25%
decrease in logistics costs
93%
user satisfaction rate
Key Features
Unified stock, available everywhere
Centralize your inventory in real time across all channels (stores, warehouses, e-commerce, marketplaces) to eliminate stockouts and maximize product availability.
Intelligent order orchestration
Benefit from an AI-powered OMS that assigns each order to the optimal stock point based on your business rules, capacities, deadlines, and costs. This ensures faster delivery and fulfills your customer promise.
Advanced logistics management & integrated returns
Optimize end-to-end logistics with detailed management of shipping capacities (stores, warehouses, partners) and return scenarios. The OMS automatically reintegrates available products, limiting losses and reducing costs.
Seamless omnichannel customer experience
Adopt a 100% omnichannel strategy by activating all shopping journeys: Click & Collect, Ship from Store, Order in Store, E-Reservation, etc. Provide a smooth, consistent, and personalized experience at every touchpoint.
Agile management & secure platform
Monitor and control your operations in real time on a unified, scalable, and compliant platform (GDPR). Easily adapt to the growth and omnichannel needs of your business.
Powerful modules
Agent-based, decision-making AI at the heart of the OMS
ChapsRetail’s intelligent OMS integrates advanced AI that goes beyond automation. With agents connected to your IT system, AI analyzes inventory, orders, and logistics in real time, anticipates demand, and recommends actions. It optimizes processes, improves responsiveness, and frees up your teams, ensuring seamless and efficient omnichannel management.
- Faster decisions through intelligent data analysis
- Personalized alerts and real-time recommendations
- Proactive optimization of stock, orders, and shipments
Modular architecture and seamless integration
ChapsRetail OMS is built on a modular architecture with open APIs, enabling gradual integration with your existing systems (ERP, CRM, WMS). This modularity reduces technical risks and ensures reliable data synchronization. The solution ensures scalability, resilience, and security, supporting your IT infrastructure’s growth and evolution with confidence.
- Smooth integration with your IT systems
- Microservices architecture for controlled scalability
- Agile deployments without business interruption
Testimonials
E. Bompard
The impact of ChapsRetail OMS on performance and customer satisfaction
“The implementation of ChapsRetail OMS allows us to continuously improve our performance and enhance customer satisfaction.”
Amanda CLEMENCE, Omnichannel Project Manager
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