CRM Project Management with Coheris by ChapsVision
The success of a CRM project depends as much on the customization services of the software, on the implementation and project support, as on the intrinsic qualities of the chosen tool.
Always attentive to your needs, the project teams of the Coheris CRM solution help ensure that deadlines, quality standards, and budget requirements are met.
360° Vision
Customers who are known and feel recognized in every interaction
Efficiency
A customer service team that responds to all omnichannel requests with quality and speed
Customer Satisfaction
Customer Satisfaction
A stronger relationship with your brand/company to increase customer value.
Marketing and Digital Performance
Optimize your marketing campaigns to drive more sales
A Proven Project Management Methodology for Successful Integration
The project approach of Coheris by ChapsVision is based on a rigorous methodology, led by field professionals and developed within a quality plan adhered to by all teams in the Group.
Coheris by ChapsVision masters a range of project management methodologies, including Agile and the V-model. These skills, combined with the tools available to our teams, allow us to guarantee the quality of both products and services:
- Requirements analysis and specifications
- Prototyping
- Project organization
- Management of integration and functional testing
An Example of a Typical Project Team
The composition of a project team is generally as follows:
• A Project Director
• A Project Manager (MOE)
• One or more functional consultants: workshops, specifications, testing…
• One or more technical consultants: installation, configuration, implementation, deployment…
• One or more operational reporting consultants
• One or more engineers: integrators, designers, developers…
Depending on the nature and scope of the project, the team may be adapted in terms of human resources, organization of activities, or documentation.
Experts at Every Step of Your Project
Coheris by ChapsVision offers a comprehensive range of expertise to support clients throughout the implementation of their products and related activities:
• Consulting/Audit: taking into account the specificities of your business, integrated within a framework that respects standards and best practices.
• Project management: overseeing and coordinating resources and information to meet commitments regarding quality, delivery, costs, choices, and deadlines.
• Prototyping: drafting business rules and translating business processes with future users through functional and technical workshops.
• Specifications: defining functional (and technical) requirements before client validation to frame the project scope.
• Configuration/Development: a critical phase where the solution is adapted to meet the client’s specific needs.
• Integration: rapid and effective implementation to support you in the adoption of your IT solution.
• Reporting: regular, personalized communication on project progress, milestones, or any blocking points.
• Documentation: a dedicated team produces detailed application guides for users and administrators.
• Tailored training: product experts provide training based on your needs, enabling optimal use of functionalities and supporting administrators, users, and trainers.
• Change management: integrated into the project, based on methods, techniques, and resources to ensure successful transformation.
• Assistance/Support: experienced teams offer personalized post-project support to address all your requests.
Each team leverages its business expertise to ensure full control of all project stages (from requirements gathering to software deployment), achieve timely delivery, and guarantee solution scalability.
Coheris CRM Services
A CRM Solution Serving your Business
Customer Service
A comprehensive cross-channel view of activity.
Increase customer satisfaction and loyalty, improve service quality, and control service costs.
- Handle requests
- Manage commercial follow-ups
- Monitor the quality of customer relationships
Sales Forces
Tracking of sales activities.
Increase sales by offering your customers the right deal at the right time, while efficiently managing commercial activity.
- Manage accounts and contacts
- Drive customer relationships
- Monitor sales performance
Marketing
Enhanced marketing performance.
Boost your marketing campaigns by targeting high-potential customers to maximize your return on investment.
- Segment audiences
- Orchestrate omnichannel campaigns
- Measure conversion
Trusted by leading brand
66%
Average customer satisfaction rate observed
70%
Customers prefer brands with good customer service
18%
Average basket increase through personalization
28%
Customers contact customer service before making a purchase
Coheris CRM Modules
