Eric Bompard
26 September, 2025
Reading time : 2 min.
“The implementation of the Octipas solution allows us to continuously increase our performance and improve customer satisfaction.”
Amanda Clemence
Omnichannel Project Manager,
Eric Bompard
65
boutiques / corners / outlets
7
countries
Maison Eric Bompard, Europe’s leading high-end cashmere brand, embodies French elegance through creations crafted from Capra Arbas fibers.
With more than 35 years of expertise, the brand is present in over 150 countries through its website and boutiques.
As part of a digital transformation launched in 2019, Maison Bompard aims to:
- Combine online and offline commerce
- Improve commercial efficiency by optimizing customer knowledge and sales advisor time
- Have reporting tools to better manage its activity in order to enrich the customer experience.
To meet these challenges, the brand chose our unified commerce solutions, Octipas by ChapsVision, for several reasons:
- In-depth expertise in omnichannel challenges
- Strong experience in the luxury sector
- End-to-end support (technical – operational)
- Ability to deliver a unified customer journey
Features implemented
Web-to-Store:
• Click & Collect
• E-reservation
• Return-in-Store
OMS:
• Ship-from-store
• Order management
• Logistics management
• Stock unification across warehouse, retail, and mail order (e-commerce + mail order)
Digital In-Store:
• Sales advisor application
• Mobile payment
• Order taking
• Catalog visualization
• Premium clienteling
Proven results
21,5%
of orders shipped via ship-from-store*
16%
of turnover generated by ship-from-store*
4%
additional turnover generated by e-reservation
2%
additional sales thanks to OMS
* share represented by services in total turnover
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