360° Vision
Customers who are known and feel recognized in every interaction
Efficiency
A customer service team that responds to all omnichannel requests with quality and speed
Customer Satisfaction
Customer Satisfaction
A stronger relationship with your brand/company to increase customer value.
Marketing and Digital Performance
Optimize your marketing campaigns to drive more sales
CRM Project Management
The success of a CRM project relies as much on software customization, implementation, and project support as it does on the intrinsic qualities of the chosen tool.
Always attentive to your needs, the project teams ensure compliance with the agreed deadlines, quality standards, and cost requirements.
CRM Training
Each Coheris by ChapsVision training course is designed to help you fully leverage the solutions’ features and implement best practices in integration, deployment, and administration methodologies, tailored for both technical and functional profiles.
Technical support
Coheris by ChapsVision has consolidated its maintenance and support expertise into a Technical Support Center, dedicated to providing technical assistance to all its clients in the use of the software.
A CRM solution serving your business
Customer service
A comprehensive cross-channel view of activity.
Increase customer satisfaction and loyalty, improve service quality, and control service costs.
- Handle requests
- Manage commercial follow-ups
- Monitor the quality of customer relationships
Sales forces
Tracking of sales activities.
Increase sales by offering your customers the right deal at the right time, while efficiently managing commercial activity.
- Manage accounts and contacts
- Drive customer relationships
- Monitor sales performance
Marketing
Enhanced marketing performance.
Boost your marketing campaigns by targeting high-potential customers to maximize your return on investment.
- Segment audiences
- Orchestrate omnichannel campaigns
- Measure conversion
Coheris CRM Services
Trusted by leading brand
66%
Average customer satisfaction rate observed
70%
Customers prefer brands with good customer service
18%
Average basket increase through personalization
28%
Customers contact customer service before making a purchase
Coheris CRM Modules
