Digital In-Store solution: the sales associate tablet at the heart of store transformation
Equip your store staff with sales associate tablets—a key lever to personalize customer relationships, streamline shopping journeys, and boost in-store performance.
We provide an intuitive, all-in-one sales associate tablet designed to support your teams on the shop floor. It centralizes access to the product catalog, facilitates customer relationship management, enables omnichannel sales, and simplifies daily task organization. A key tool for creating a seamless in-store customer journey.
Our solution integrates a unified catalog with real-time stock updates, enabling associates to deliver a smooth experience with advanced features such as mixed baskets, in-store ordering, and mobile express payment (Tap-to-Pay).
Complementary modules enrich the sales associate tablet to maximize productivity and improve the customer experience: task management, store management, premium clienteling, and integrated Web-to-Store services for efficient handling of click & collect, reservations, and appointment booking. This modularity ensures a smooth continuity between online and offline for a seamless customer journey.
What's holding
Benefits
Deliver a smooth and connected customer experience
Provide a consistent shopping journey from web to store. Let customers order, collect, or pay anywhere, anytime, for a frictionless experience.
- Seamless omnichannel journey
- Mobile payments (Tap-to-Pay, queue boosting)
- In-store ordering even when stock is unavailable
- Mixed baskets (in-stock products + orders)
- Reduced cart abandonment
Boost sales associate performance
Give your sales associates concrete tools to be more efficient, responsive, and available. Result: more sales, fewer frictions, higher customer satisfaction.
- Real-time access to the unified catalog
- Simplified task management
- Fast, mobile checkout
- Intuitive, easy-to-use tool
- Performance monitoring and support
Personalize every interaction with clienteling
Your sales associates become expert advisors capable of building tailor-made relationships. Perfect for driving loyalty and increasing customer lifetime value.
- 360° customer view (purchases, wishlist, data)
- Personalized recommendations
- Unified online/offline history
- Direct communication: email, SMS, WhatsApp
- Automated contact opportunities
Extend your offer without increasing stock
Sales associates access the entire catalog, enabling them to order unavailable items on the spot. This optimizes stock management, reduces shortages, and creates more sales opportunities.
- Access to the full brand catalog
- Real-time stock management
- Reduced stock requirements on the sales floor
- Guaranteed cross-selling
- Optimized product search
Drive your network with data
A solution designed to smoothly yet effectively drive team transformation in service of commercial performance.
- Fast adoption by teams
- Modules tailored to field needs
- Training, support, and coaching included
- Usage and performance tracking
- Staff engagement through challenges
We're on the unified commerce journey with
80%
customer data completion via the app
+3%
additional revenue from queue boosting
+12
additional revenue from Order in Store
64%
of wishlists converted within 15 days
96%
user satisfaction rate
Key Features
Omnichannel sales: carry-out & Order in Store
A mobile all-in-one app enabling store staff to manage the customer journey: catalog consultation, clienteling, mixed baskets, in-store orders, mobile payments… Sales associates accompany each customer end-to-end without disruption.
Order In Store
Through the tablet, associates have real-time visibility on stock in stores, warehouses, and other channels. If a product is unavailable, they can place an order, avoiding disappointment and ensuring continuity of the shopping journey.
Clienteling & CRM
Sales associates access unified customer profiles, online/offline purchase history, personalized recommendations, and communicate across all channels to strengthen relationships and encourage loyalty through bespoke experiences.
Omnichannel checkout & mobile payment
An integrated solution combining traditional POS, mobile POS (mPOS), and self-checkout (SCO). Associates can process payments anywhere in the store, smoothing the journey, reducing waiting time, preventing cart abandonment, and increasing sales (queue boosting, Tap-to-Pay).
Additional features
Appointment booking, remote sales, runners, personalized email sending, lookbook creation, order and repair tracking. A complete solution to maximize productivity and in-store customer experience.
Powerful modules
Comprehensive functional coverage
A rich, modular digital in-store solution covering the entire customer journey: CRM, marketing automation, OMS, product search & e-merchandising, loyalty & promotions, omnichannel checkout. Every component is designed to streamline interactions, optimize sales, and build loyalty, all within a unified, scalable platform.
- All digital and business modules integrated
- Modular solution, tailored to every field need
- Seamless customer journey from online to in-store
AI & data at the core of our DNA
Our platform harnesses the power of AI and data to boost in-store performance. Predictive analytics, intelligent agents, recommendations, and automated actions: associates gain efficiency, customers gain personalization. AI continuously optimizes journeys and field decision-making.
- CustomerCard & AI-driven tasks: daily copilot for associates
- Personalized experiences and strengthened loyalty
- Automation of low-value tasks
Testimonials
Grain de Malice
+4% additional sales thanks to the Digital In-Store solution
“Performance has exceeded expectations: on average, we’ve seen almost +4% in additional sales, with a range of 2% to 8%.”
Priscilla Le Gall, Network Leader
Louis Pion
Simplifying the daily lives of sales associates and smoothing the customer experience
“The ChapsRetail sales associate tablet brings together Digital In-Store and OMS into a single tool, simplifying the associate’s experience and smoothing customer interactions. Satisfaction with Digital In-Store is total, both in terms of ergonomics and ease of use, as well as the recognition it gives associates in their role with customers.”
D. Lefant, IT Systems Manager
Your complete suite for all your unified commerce needs
