Chaps Retail, our Unified Commerce solutions allow you to plan, get real-time insights, and execute decisions to boost your revenues
Take control of every sales channel, deliver a seamless customer experience, and boost business performance. With our secure, modular platform powered by AI and data, manage the entire customer journey with agility and precision.
ChapsRetail offers an AI-driven unified commerce solution, designed to integrate and synchronize all your sales channels (e-commerce, marketplaces, stores, shop-in-shops, etc.), delivering a smooth and consistent customer experience at every stage of the shopping journey.
It provides the most comprehensive functional coverage on the market, with integrated native modules meeting all your needs: intelligent order management (OMS), digital in-store, premium clienteling, unified customer repository (UCR) for a 360° customer view, omnichannel checkout, and more. A rich, modular, and scalable solution designed to adapt to your business challenges and support your omnichannel strategy over the long term.
Built on strong foundations—AI, data, and security—our platform turns your data into strategic decisions. With intelligent agents, it anticipates needs, triggers recommendations, automates processes, and integrates seamlessly with your information system. You gain efficiency, compliance, and performance.
We're on the unified commerce journey with
Our suite solutions
dedicated to Unified commerce
What's holding
A robust, compliant, and secure architecture
Built on solid foundations, the platform guarantees data security, ensures regulatory compliance, and integrates easily with your existing systems for smooth operations.
- Enhanced data protection
- Compliance with security standards and regulations
- Seamless integration with your existing IT systems
Comprehensive coverage of the omnichannel customer journey
Centralize and manage the entire customer journey. Track behaviors, preferences, and purchase history in real time to personalize actions at every stage of the lifecycle and maximize impact.
- Centralized management of the shopping journey
- Seamless integration across channels (store, e-commerce, customer service)
- Personalization at every stage of the journey
- Real-time tracking of the customer lifecycle (purchases, habits, interactions)
- Optimized customer loyalty and retention
Data unification for an enhanced customer experience
Data centralization gives you a clear, reliable view of your activity. All channels are aligned, and your teams have access to all the information they need to deliver a seamless, hyper-personalized experience at every stage of the customer journey—before, during, and after the sale.
- 360° customer view (UCR)
- Centralized product and stock data
- Seamless omnichannel customer journey
- Personalized customer relationship
- Data accessible to all teams
AI at the core of our technologies
Our solutions leverage AI to turn data into concrete actions, improve operational efficiency, and deliver a highly personalized customer experience. With intelligent agents embedded, you better anticipate trends and respond faster to your customers’ needs.
- Sovereign expertise in data and AI for strategic decisions
- Intelligent agents integrated into our solutions
- Predictive analytics to anticipate demand
- Proactive decision-making with smart recommendations
Key Features
OMS & Unified Stock
Centralized stock management to synchronize product levels in real time, reducing stockouts and improving the efficiency of supply processes—whether for online sales, in-store, or any other channel.
Web-to-Store
The solution enables customers to reserve or purchase online and collect in-store, optimizing the omnichannel shopping journey, increasing in-store conversion, and strengthening customer loyalty.
Digital In-Store / Sales associate tablet
Equip your in-store sales associates with an intuitive, user-friendly tablet (iOS, Android) designed to support the customer throughout their shopping journey, right up to checkout. With full access to 360° customer data, sales, catalog, and real-time stock, they can interact with customers in-store or remotely to deliver a seamless, personalized experience without interruptions.
Checkout solutions: POS, mPOS, SCO
Designed for retailers looking to modernize, our solution connects all in-store touchpoints: fixed checkout, sales associate tablet, and self-service. You can adapt journeys to customer usage, optimize store traffic flows, and manage everything from a unified, secure, and scalable platform—a direct driver of operational performance and customer experience.
Premium Clienteling
Turn your sales associates into experts delivering a unique, personalized customer experience. With integrated tools, they can anticipate expectations, strengthen loyalty, and maximize commercial performance.
Powerful modules
A complete unified commerce platform
Our platform brings together all the essential retail solutions: POS, OMS, CRM, Clienteling, Marketing Automation, and Digital In-Store. Designed to streamline customer journeys and unify your operations, it helps increase sales, optimize inventory, and elevate the customer experience.
- Premium omnichannel customer experience
- Optimized stock and retail operations
- Increased revenue and profitability
AI serving the customer experience
Our AI agents reinvent customer relationships both in-store and online. From intuitive product search to post-purchase follow-up, they streamline every interaction. LiveSearch guides the purchase, CxConcierge automates customer service, PickupPulse secures order pickup, while CustomerCard and AI-generated tasks support sales associates in boosting engagement and loyalty.
- LiveSearch, CxConcierge & PickupPulse: smooth and autonomous customer journeys
- CustomerCard & AI tasks: the daily copilot for sales associates
- Personalized experience and strengthened loyalty
Customer Stories
Longchamp
Longchamp
64% of wishlists converted into purchases within 15 days thanks to clienteling.
“One of ChapsVision’s strengths lies in its ability to integrate at different stages of the customer journey. This way, the entire customer journey can be managed within a single solution, enhancing the overall experience.”
Grain de Malice
+4% additional sales thanks to the Digital In-Store solution.
“Performance has exceeded our expectations. On average, we are seeing nearly 4% additional sales, with a standard deviation ranging from 2% to 8%.”
Priscilla Le Gall, Network Leader
E. Bompard
16% of revenue generated with ship-from-store.*
“The implementation of ChapsRetail’s OMS allows us to continuously improve our performance and enhance customer satisfaction.”
Amanda Clemence, Omnichannel Project Manager
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