RETURNS AND REFUNDS

Develop a seamless experience with your customers from start to finish. 

Improved customer knowledge

Increased turnover

Customer satisfaction & loyalty

Improved conversion rate

AN ENHANCED CUSTOMER EXPERIENCE

Succeed in your digital transformation and ensure the best in-store shopping experience for your customers.

Today’s shopping journey is omnichannel, it becomes easy to buy by switching from one channel to another. The return of one or more products is part of the shopping experience, so it is essential to offer the customer a procedure that is as fluid as the shopping experience. For this, the 360° returns and refunds module of Octipas by ChapsVision allows them to come to any shop in your network or to have it sent back by mail in order to return the item(s) that are not suitable. The customer will be able to exchange or request a refund, regardless of the purchase channel used.

EASY RETURNS & REFUNDS WITH THE SELLER'S TABLET

retours et Remboursements

The seller’s tablet and Order Management System (OMS) solutions will allow your teams to easily manage returns and refunds by having access to all customer information (profile, orders) but also to collect new data such as: the reason why the customer is returning the product(s) and to more easily manage the logistical part of this product return.

What are the benefits?

  • Improved customer experience and loyalty
  • Generation of traffic in shop

gestion des équipes

Parce que les vendeurs sont la clé d’une digitalisation des points de vente réussie, notre solution Digital In-store leur offre un ensemble de fonctionnalités afin qu’ils puissent prendre complètement en main ce nouvel outil.

  • Guides de formation pour une prise en main facile de la solution, partage des best-practices
  • Support technique
  • Suivi des performances en temps réel et envoi de rapport par e-mail
  • Challenge inter-vendeurs et inter-boutiques afin de booster l’utilisation de la solution

 

Quels avantages ?

  • Implication des vendeurs
  • Incitation à l’utilisation de la solution
  • Augmentation du CA
  • Plus de rupture avec le client dans le process d’achat
  • Désengorgement des caisses en cas de forte affluence

UNIFIED COMMERCE FUNCTIONALITIES

OMS : order management system

Orchestrate the omnichannel management of your orders and avoid stock-outs

web-to-
store

Offer your customers a complete omnichannel shopping experience 

digital
in-store

Remove the boundary between digital and physical commerce  

emerchandising &
searchandising

Enhance the user experience on your e-commerce site and in your shops 

store
management

Manage the tasks inherent in shop management from your sales staff’s tablet

Unified
stocks

Put an end to stock fragmentation and repetitive stock-outs

Clienteling

Empower your salespeople to be at the heart of a unique customer experience

Product recommendation

Offer the right product at the right time to the right customer

Vendor Performance Optimisation

Optimise the relational, commercial and organisational power of your salespeople  

CUSTOMER SUCCESS STORIES

WHY CHOOSE THE UNIFIED COMMERCE PLATFORM?

+ 100%

of customer accounts created*

+ 6%

of additional turnover per shop

1 hour/day

of time saved by sales staff*

+15%

online transformation rate*

+ 50%

productivity of the e-Business team

*Best results observed with our clients

Contact our returns & refunds experts