Coheris CRM by ChapsVision

A complete and versatile solution designed to enhance customer relationships, streamline operations, and drive business performance

360° Vision

Ensuring every known customer feels recognized in every interaction.

Efficiency

Customer service that responds to all omnichannel requests with quality and speed

Customer satisfaction

A stronger relationship with your brand/company to increase customer value

Marketing & Sales Performance

Optimise your marketing campaigns to generate more sales

Transform Customer Relationships with Coheris CRM

Coheris CRM by ChapsVision empowers companies to deliver exceptional customer experiences. This comprehensive platform enables you to:

Centralize and optimize customer data for a unified 360° view across all business entities.
Enhance efficiency by aligning customer interactions with your business processes.
Make informed decisions with real-time KPIs and actionable insights.

Why Coheris CRM?

360° Customer Vision: Ensure every customer feels recognized at every touchpoint.
Efficiency: Respond to omnichannel requests quickly and with quality.
Customer Satisfaction: Strengthen brand loyalty and boost customer value.
Marketing & Sales Performance: Optimize campaigns to increase revenue and ROI.

Key Features of Coheris CRM by ChapsVision

Thanks to its extended functionalities, Coheris CRM by ChapsVision provides a comprehensive solution for all participants in customer relations within the company, regardless of their role.

Customer service

Gain a complete, cross-channel view of your operations to:

Boost satisfaction and loyalty.
Improve service quality while reducing costs.
Manage inquiries, quality, and upselling opportunities seamlessly.

Sales force

Drive sales efficiency by:

Managing accounts and contacts effectively.
Offering the right solutions at the right time.
Monitoring and improving sales performance.

Marketing

Enhance campaign performance by:

Segmenting audiences precisely.
Orchestrating omnichannel marketing efforts.
Measuring conversions and ROI in real-time.

A Simple, Accessible, and Scalable CRM

Omnichannel Integration: Manage social media, email, SMS, and more for a holistic view of your customer journey.
Mobility: Access data on multiple devices, even offline.
Flexible Deployment: Choose between “On-Premise” or Cloud models for seamless integration with your existing systems.
GDPR Compliance: Integrated tools ensure adherence to data privacy laws, including consent tracking, data portability, and the right to be forgotten.

a GDPR-compliant crm

The General Data Protection Regulation has been in force since 25 May 2018. Companies now have to prove their compliance efforts when handling personal data. Coheris CRM by ChapsVision integrates features that enable companies to comply with the GDPR, such as:

Gathering consent from individuals.
Tracking information changes.
Handle and manage the right to access data / right to portability.
Processing and managing the right to be forgotten.
Controlling comment areas to avoid the capture of sensitive personal data prohibited by the GDPR.

Innovative CRM Modules

Coheris CRM includes advanced features that take customer management to the next level:

Text Mining: Automatically classify messages with AI-driven syntax analysis.
Data Quality Management: Identify and remove duplicates for cleaner, more reliable data.
Social CRM: Seamlessly integrate with social networks to process customer interactions.
Business Intelligence: Track KPIs and visualize data for smarter decision-making.

Why choose coheris CRM by ChapsVision

5x

Increase in prospect contact rates

+50%

Productivity boost for teams using the CRM

+ 66%

Improved customer satisfaction

+ 18%

Average basket increase through personalization

Coheris CRM by ChapsVision modules

Coheris CRM by ChapsVision allows companies to enter a digital relationship and to enrich their customer knowledge. Thanks to advanced analytical functionalities with a text mining module (text analysis) and data visualisation with an integrated BI module (Business Intelligence), users benefit from the latest innovations in CRM and analytics.

CRM
Analytics

Coheris CRM integrates analyses and business dashboards for a better follow-up of your different KPIs

CRM
Textmining

Coheris CRM analyses the syntax of messages to classify them automatically

GDPR
Textcontrol

Coheris CRM controls the free text zones to avoid entering sensitive data

Data Quality
Management

Coheris CRM allows you to identify, consolidate and remove duplicates from your database

Social
CRM

Coheris CRM is connected to the main Social Networks to process all interactions

Customer testimonials

The solution adapts regularly to our evolving requirements.

Coheris CRM offered functional coverage tailored to our needs, with easy deployment and a modular approach.

coheris CRM by ChapsVision services

CRM
Project

The success of a CRM project depends as much on the customization of the software package, on the implementation and the support of the project as on the intrinsic qualities of the chosen tool.

Always attentive to your needs, the project teams contribute to the respect of the deadlines, quality and costs set.

CRM
Trainings

Each Coheris by ChapsVision training course is designed to allow you to take full advantage of the solutions’ functionalities and to put in place the best practices in terms of integration, deployment and administration methodologies for both technical and functional profiles.

Technical
Support

Coheris by ChapsVision has combined its maintenance and support skills into a Technical Support Centre whose vocation is to provide technical assistance to all its customers on the use of the software.