INSURANCE & MUTUAL HEALTH INSURANCE
BUILD A SOLID FUTURE BUSINESS WITH CHAPSVISION!
AN INDUSTRY REINVENTING ITS FUTURE!
NEW CHALLENGES ARE EMERGING...
Against a backdrop of concentration, fierce competition coupled with continious pressure, and the digitalization of customer relationships, insurers and mutual insurers are confronted by numerous challenges. Among the most important are included : the understanding of the risks they are going to underwrite, adapting pricing according to customer segmentations, developing new offers, acquiring new customers, retaining existing customers, and many more.
DATA IS QUIETLY REVOLUTIONISING BUSINESS PRACTICES ...
With the introduction of “Pay How You Drive” offers and data-self-service practices, the growing amount of online data will not only enable insurers to collect and process it to enhance the knowledge of their customers/members and their risk profiles, but also to offer new, better-targeted products to attract new prospects.
While managing and capitalizing on internal data is a key strategy for insurers and mutual insurers, monitoring the business ecosystem is just as important, to remain competitive while continuing to attract and retain customers.
Learn how ChapsVision, a specialist in sovereign data processing, enables you to overcome your challenges through a comprehensive software suite based on its own system for processing massive, heterogeneous data.
CHAPSVISION OFFERS YOU A 360° SOlution
Système d’exploitation de la donnée client
- Acquérir une connaissance client étendue (RCU)
- Prédire les changements économiques avec des scénarios de modélisation sophistiqués
- Générer automatiquement des leads pour améliorer la performance commerciale tout en réduisant l’effort de prospection
- Identifier les opportunités de ventes additionnelles ou croisées
Intelligence Economique & Stratégique
- Collecter massivement les informations sur le web, les analyser et les diffuser
- Comprendre les écosystèmes et leurs évolutions
- Surveiller l’actualité en temps réel
- Détecter au plus tôt les opportunités et les menaces
Compliance
- Se conformer au processus KYC
- Collecter le profil de risque du client, son expérience, ses objectifs conformément au MIFID II
- Se conformer au RGPD
- Combat money laundering and the financing of terrorism (AML/CFT)
- Analysing and transcribing telephone agent conversations
- Supervise telemarketing in accordance with the Naegelen law
Cybersécurité
- Assurer la sécurité des biens et des personnes par une analyse des flux vidéos combinée à l'IA
- Sécuriser les échanges entre 2 systèmes d'informations grâce à une passerelle d'échanges bidirectionnels
- Réaliser des audits & des tests d’intrusion
- Assurer la mise en conformité et l'homologation de systèmes sensibles
Gestion de crise
- Mettre en place des procédures de résilience
- Assister à des formations & des exercices de crise
- Se faire accompagner à chaud
- Utiliser des outils numériques pour aider à la gestion de crise
- Obtenir des retours d’expérience construits
- Définir vos meilleures cibles à l’aide de toute la connaissance client
- Orchestrer & automatiser vos campagnes multicanales avec des messages très personnalisés
adaptés au cycle de vie de vos clients (acquisition, développement, fidélisation, …) - Mesurer la performance de vos campagnes
Animation des Forces de Vente
- Gérer les comptes et contacts
- Structurer et tracer les processus commerciaux (prospection, rendez-vous, compte-rendu, offre, contractualisation)
- Mesurer la performance commerciale
Service Client
- Gérer les contacts et les interactions entrantes omnicanales
- Analyser les conversations téléphoniques et les documents
- Traiter les demandes et les réclamations selon des workflows de tâches
- Measuring the effectiveness and satisfaction of policyholders/members
THE BENEFITS OF OUR COMPREHENSIVE PACKAGES!
MASTER YOUR COMPLIANCE AND YOUR MARKET KNOWLEDGE
In the light of ever-changing regulations, such as Solvency II and the Insurance Distribution Directive (IDD), maintaining compliance is an absolute must to ensure that costly sanctions are avoided. Managing the risks involved is a key factor in guaranteeing policyholder protection. The intensity of competitive business demands constant monitoring of market trends! Rely on our unique, tailored Business and Strategic Intelligence solutions to successfully overcome the most challenging situations. In addition, our Speech Intelligence solution enables you to strengthen regulatory compliance by enabling you to transcribe the telephone conversations of your call center agents.
SEMANTIC ANALYSIS &
DATA VISUALIZATION
qwam by chapsvision
Digital fingerprint generation
owlint by chapsvision
BROADEN YOUR KNOWLEDGE & STRENGTHEN YOUR CUSTOMER RELATIONSHIPS
The increasing complexity of insureds’/members’ needs, their ever changing expectations and the imperative of personalizing offers while meeting their requirements in terms of transparency and management of sensitive data are considerable challenges. Our approach is designed to provide you with the best solutions to optimize your operations and improve your understanding of your members and insureds, while navigating an ever-changing environment. Learn more about our natively connected, modular solutions, designed to enhance customer engagement and improve performance.
INCREASE YOUR SALES
Customer expectations are continually evolving, so insurance and mutual companies have to constantly re-evaluate their sales methods to stay relevant and competitive. Building customer loyalty and delivering a distinctive value proposition have become key factors in maintaining sustainable sales performance. Learn more about our comprehensive solution that enables you to effectively manage accounts and contacts, structure and monitor all sales processes, from prospecting to contracting, while measuring and improving your growth.
STRENGTHEN YOUR SECURITY AND ENHANCE YOUR RESILIENCE
Insurers and mutual insurers are under growing threat from sophisticated cyber threats, requiring reinforced IT security to shield sensitive policyholder data. In addition, the growing volatility of natural and economic risks calls for innovative risk management strategies to ensure their sustainability. Learn how ChapsVision can support you in these areas by strengthening the security of your employees, business practices, infrastructures and information systems, while benefiting from our crisis management services.