Clienteling

Give your sales representatives an omnichannel solution to empower them to be at the heart of a unique customer experience.

Increase in turnover

Customer satisfaction & loyalty

Improvement of the conversion rate

DEVELOP A SPECIAL RELATIONSHIP WITH YOUR CUSTOMERS

Your customers are hyper-informed, sometimes more so than your salespeople, and are looking for a unique customer experience. To achieve this, the clienteling tool allows your salespeople to take control of the relationship with the customer by capitalizing on the data collected throughout the customer journey. Thus, you can maintain a privileged relationship with each of them and significantly increase their satisfaction thanks to a service and advice adapted to their needs.

CLIENTELING: MULTIPLE FUNCTIONALITIES

The clienteling tool Octipas by ChapsVision offers many features:

  • Creation of customer accounts and data collection
  • Unification of online and offline data
  • Consultation of customer files
  • Online and offline purchase history, wishlist, product reservation
  • Product recommendation based on previous purchases

 

What are the benefits?

  • A better knowledge of your customers
  • Enhancement of the sales force in front of the customers in an omnichannel way
  • Building customer loyalty
  • Strengthen the human relationship between salespeople and customers
  • Increase in customer lifetime value

gestion des équipes

Parce que les vendeurs sont la clé d’une digitalisation des points de vente réussie, notre solution Digital In-store leur offre un ensemble de fonctionnalités afin qu’ils puissent prendre complètement en main ce nouvel outil.

  • Guides de formation pour une prise en main facile de la solution, partage des best-practices
  • Support technique
  • Suivi des performances en temps réel et envoi de rapport par e-mail
  • Challenge inter-vendeurs et inter-boutiques afin de booster l’utilisation de la solution

 

Quels avantages ?

  • Implication des vendeurs
  • Incitation à l’utilisation de la solution
  • Augmentation du CA
  • Plus de rupture avec le client dans le process d’achat
  • Désengorgement des caisses en cas de forte affluence

UNIFIED COMMERCE FUNCTIONALITIES

OMS : order management system

Orchestrate the omnichannel management of your orders and avoid stock-outs

web-to-
store

Offer your customers a complete omnichannel shopping experience 

digital
in-store

Remove the boundary between digital and physical commerce  

emerchandising &
searchandising

Enhance the user experience on your e-commerce site and in your shops 

store
management

Manage the tasks inherent in shop management from your sales staff’s tablet

Unified
stocks

Put an end to stock fragmentation and repetitive stock-outs

Returns & refunds

Develop a seamless experience with your customers from start to finish

Product recommendation

Offer the right product at the right time to the right customer

Vendor Performance Optimisation

Optimise the relational, commercial and organisational power of your salespeople  

CUSTOMER SUCCESS STORIES

WHY CHOOSE THE UNIFIED COMMERCE PLATFORM?

+ 100%

of customer accounts created*

+ 6%

of additional turnover per shop

1 hour/day

of time saved by sales staff*

+15%

online transformation rate*

+ 50%

productivity of the e-Business team

*Best results observed with our clients

Contact our clienteling experts