Clienteling
Give your sales representatives an omnichannel solution to empower them to be at the heart of a unique customer experience.
Increase in turnover
Customer satisfaction & loyalty
Improvement of the conversion rate
DEVELOP A SPECIAL RELATIONSHIP WITH YOUR CUSTOMERS
Your customers are hyper-informed, sometimes more so than your salespeople, and are looking for a unique customer experience. To achieve this, the clienteling tool allows your salespeople to take control of the relationship with the customer by capitalizing on the data collected throughout the customer journey. Thus, you can maintain a privileged relationship with each of them and significantly increase their satisfaction thanks to a service and advice adapted to their needs.
CLIENTELING: MULTIPLE FUNCTIONALITIES
The clienteling tool Octipas by ChapsVision offers many features:
- Creation of customer accounts and data collection
- Unification of online and offline data
- Consultation of customer files
- Online and offline purchase history, wishlist, product reservation
- Product recommendation based on previous purchases
What are the benefits?
- A better knowledge of your customers
- Enhancement of the sales force in front of the customers in an omnichannel way
- Building customer loyalty
- Strengthen the human relationship between salespeople and customers
- Increase in customer lifetime value
gestion des équipes
Parce que les vendeurs sont la clé d’une digitalisation des points de vente réussie, notre solution Digital In-store leur offre un ensemble de fonctionnalités afin qu’ils puissent prendre complètement en main ce nouvel outil.
- Guides de formation pour une prise en main facile de la solution, partage des best-practices
- Support technique
- Suivi des performances en temps réel et envoi de rapport par e-mail
- Challenge inter-vendeurs et inter-boutiques afin de booster l’utilisation de la solution
Quels avantages ?
- Implication des vendeurs
- Incitation à l’utilisation de la solution
- Augmentation du CA
- Plus de rupture avec le client dans le process d’achat
- Désengorgement des caisses en cas de forte affluence
UNIFIED COMMERCE FUNCTIONALITIES
OMS : order management system
Orchestrate the omnichannel management of your orders and avoid stock-outs
emerchandising &
searchandising
Enhance the user experience on your e-commerce site and in your shops
store
management
Manage the tasks inherent in shop management from your sales staff’s tablet
Vendor Performance Optimisation
Optimise the relational, commercial and organisational power of your salespeople
CUSTOMER SUCCESS STORIES
WHY CHOOSE THE UNIFIED COMMERCE PLATFORM?
+ 100%
of customer accounts created*
+ 6%
of additional turnover per shop
1 hour/day
of time saved by sales staff*
+15%
online transformation rate*
+ 50%
productivity of the e-Business team