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The Order Management System developed by Octipas by ChapsVision enables you to optimise omnichannel order management to combat stock-outs.
Improve the entire omnichannel order lifecycle from receipt to stock update to deliver the best customer experience with the best margins for the company. Optimise your supply chain management and improve the customer experience. Eliminate out-of-stocks and fulfil all orders.
Order orchestration allows you to optimise the processing of orders from each sales channel. When registering an order, the OMS Octipas by ChapsVision will define the best shipping strategy via the defined business rules. The OMS will then select the best shipping point for the order, reducing logistics costs and delivery time for the customer.
The order orchestration business rules are customisable according to the needs of the retailer:
Stock consolidation is the foundation of an omnichannel commerce strategy. With it, there are no more e-commerce, warehouse or shop inventories. A single unified stock enables you to sell on all channels. Shops also become shipping points to fulfil orders that may come from e-commerce or other shops.
What are the benefits?
Thanks to Ship-from-Store, you can eliminate stock shortages on your e-commerce site but also in your shops by allowing the sale of products from other shops to fulfil orders.
As the logistics chain is optimised, the delivery of orders can be reduced to a few hours.
What are the benefits?
For a completely seamless sales experience, logistics management connects with carriers and logistics partners to optimise delivery times for maximum customer satisfaction.
What are the benefits?
Enhance the user experience on your e-commerce site and in your shops
Manage the tasks inherent in shop management from your sales staff’s tablet
Optimise the relational, commercial and organisational power of your salespeople
of customer accounts created*
of additional turnover per shop
of time saved by sales staff*
online transformation rate*
productivity of the e-Business team