order management system
The Order Management System developed by Octipas by ChapsVision enables you to optimise omnichannel order management to combat stock-outs.
Improve the entire omnichannel order lifecycle from receipt to stock update to deliver the best customer experience with the best margins for the company. Optimise your supply chain management and improve the customer experience. Eliminate out-of-stocks and fulfil all orders.
Omnichannel sales strategy
Increase in turnover
Elimination of stock-outs
Optimisation of logistics costs
Customer satisfaction & loyalty
ORDER ORCHESTRATION
Order orchestration allows you to optimise the processing of orders from each sales channel. When registering an order, the OMS Octipas by ChapsVision will define the best shipping strategy via the defined business rules. The OMS will then select the best shipping point for the order, reducing logistics costs and delivery time for the customer.
The order orchestration business rules are customisable according to the needs of the retailer:
- Prioritisation of certain sales channels, order splitting, etc.
- Type of shop, location radius, opening hours, traffic in shop, etc.
- Available stock, implementation of thresholds, etc.
- Performance: reactivity of sales staff, response time, etc.
STOCK UNIFICATION
Stock consolidation is the foundation of an omnichannel commerce strategy. With it, there are no more e-commerce, warehouse or shop inventories. A single unified stock enables you to sell on all channels. Shops also become shipping points to fulfil orders that may come from e-commerce or other shops.
What are the benefits?
- One stock for all your sales channels
- Real-time updating
- Multiplication of shipping points for orders
ship-from-store
Thanks to Ship-from-Store, you can eliminate stock shortages on your e-commerce site but also in your shops by allowing the sale of products from other shops to fulfil orders.
As the logistics chain is optimised, the delivery of orders can be reduced to a few hours.
What are the benefits?
- Improved online conversion rate
- Increased turnover
- Customer satisfaction
LOGISTICS MANAGEMENT
For a completely seamless sales experience, logistics management connects with carriers and logistics partners to optimise delivery times for maximum customer satisfaction.
What are the benefits?
- Facilitate in-store operations
- Optimisation of logistics costs
- Time saving
- Synergy between different stocks and shops
UNIFIED COMMERCE FUNCTIONALITIES
emerchandising &
searchandising
Enhance the user experience on your e-commerce site and in your shops
store
management
Manage the tasks inherent in shop management from your sales staff’s tablet
Vendor Performance Optimisation
Optimise the relational, commercial and organisational power of your salespeople
CUSTOMER SUCCESS STORIES
WHY CHOOSE THE UNIFIED COMMERCE PLATFORM?
+ 100%
of customer accounts created*
+ 6%
of additional turnover per shop
1 hour/day
of time saved by sales staff*
+15%
online transformation rate*
+ 50%
productivity of the e-Business team