coheris crm by ChapsVision
Coheris CRM by ChapsVision is a complete solution at the service of controlled customer relations.
360° Vision
Known customers, feeling recognized in every interaction
Efficiency
Customer service that responds to all omnichannel requests with quality and speed
Customer satisfaction
A stronger relationship with your brand/company to increase customer value
Marketing & Sales Performance
Optimise your marketing campaigns to generate more sales
optimise and exploit the customer journey and experience
A reliable and consolidated knowledge of your customers is necessary for the development of the company’s performance. With the Coheris CRM by ChapsVision software, you benefit from a unique and global vision of the customer value, shared by all the entities of the company, directly transformable into operational actions.
Coheris CRM by ChapsVision offers to each user a maximum efficiency and a great autonomy in his activity, in the respect of the business processes of the company.
Coheris CRM by ChapsVision responds to these key issues with a piloting of the indicators (KPIs) in real time.
centralise your various tasks
As a global solution for customer relationship management, CRM software allows you to structure and make the most of customer knowledge within your company.
This CRM tool will support you in the implementation of your multi-channel marketing actions, sales management or prospecting in order to increase the commercial performance of your teams, reduce your costs, improve your marketing and communication campaigns and build customer loyalty.
crm software for your business
Thanks to its extended functionalities, Coheris CRM by ChapsVision brings a global solution to all the actors of the customer relationship within the company, whatever their work.
customer service
A complete cross-channel view of the business.
Increase customer satisfaction and loyalty, improve service quality and control service costs.
- Handle solicitations
- Manage commercial rebounds
- Manage the quality of customer relations
Sales force
Follow-up of commercial actions.
Develop sales by offering your customers the best offer at the right time, while managing sales activity efficiently.
- Manage accounts and contacts
- Animate the commercial relationship
- Manage sales performance
marketing
Increased marketing performance.
Animate your marketing campaigns by targeting your potential customers to optimise your return on investment from your information.
- Segment audiences
- Orchestrate omnichannel campaigns
- Measure conversion
a simple and accessible crm
- Omnichannel: social networks, emails and sms for a 360° view of the customer in your system.
- Mobility and disconnected mode accessible in multi-device.
- Easy integration with your IS with “On premise” or “Cloud” modes to couple with your different tools.
an rgpd compliant crm
The General Data Protection Regulation has been in force since 25 May 2018. Companies now have to prove their compliance efforts when handling personal data. Coheris CRM by ChapsVision integrates features that enable companies to comply with the GDPR, such as:
- Gathering consent from individuals.
- Tracking information changes.
- Handle and manage the right to access data / right to portability.
- Processing and managing the right to be forgotten.
- Controlling comment areas to avoid the capture of sensitive personal data prohibited by the GDPR.
a modular crm
- CRM Software for Customer Service, Sales and Marketing
- Complete and versatile CRM solution for contact management, sales processes or customer support
- Scalable CRM tool thanks to the various integrated modules
Why choose coheris crm by ChapsVision
x5
Rate of prospects contacted
+50%
Productivity of teams using CRM
+ 66%
Customer satisfaction
Number 1
Suravenir voted best insurance back-office 2019 & 2020
+ 18%
Average basket increase due to personalisation
COHERIS CRM BY CHAPSVISION MODULES
Coheris CRM by ChapsVision allows companies to enter a digital relationship and to enrich their customer knowledge. Thanks to advanced analytical functionalities with a text mining module (text analysis) and data visualisation with an integrated BI module (Business Intelligence), users benefit from the latest innovations in CRM and analytics.
CRM
analytics
Coheris CRM integrates analyses and business dashboards for a better follow-up of your different KPIs
CRM
textmining
Coheris CRM analyses the syntax of messages to classify them automatically
RGPD
textcontrol
Coheris CRM controls the free text zones to avoid entering sensitive data
data quality
management
Coheris CRM allows you to identify, consolidate and remove duplicates from your database
Social
CRM
Coheris CRM is connected to the main Social Networks to process all interactions
Customer testimonials
coheris crm by ChapsVision services
crm
Project
The success of a CRM project depends as much on the customization of the software package, on the implementation and the support of the project as on the intrinsic qualities of the chosen tool.
Always attentive to your needs, the project teams contribute to the respect of the deadlines, quality and costs set.
CRM
Trainings
Each Coheris by ChapsVision training course is designed to allow you to take full advantage of the solutions’ functionalities and to put in place the best practices in terms of integration, deployment and administration methodologies for both technical and functional profiles.
support
technical
Coheris by ChapsVision has combined its maintenance and support skills into a Technical Support Centre whose vocation is to provide technical assistance to all its customers on the use of the software.