SOCIAL HOUSING
THE GUARANTEE OF A CLOSE RELATIONSHIP WITH CHAPSVISION!
SOCIAL HOUSING ACCELERATES THE TRANSFORMATION OF ITS TENANT RELATIONSHIPS
For social landlords, tenant relations can no longer be envisaged in any other way than through an omnichannel approach in order to :
- support diverse and demanding tenants at every stage of their journey, from the initial housing application to the end of the tenancy.
- give their staff on the ground the means to ensure a close relationship and to process requests with the necessary responsiveness.
At ChapsVision, our 360° solution for Social Housing enables you to:
- personalise your tenants’ experience and make it more flexible.
- equip your caretakers with a mobile application that is the perfect extension of your solution on the ground.
- and for asset managers, you can map your organisation’s assets, identify risks and communicate rapidly with your staff, suppliers and tenants.
ChapsVision, the only software suite that exceeds your expectations about tenant relations!
Customer repository & 360° vision
360° customer knowledge
Tenants
Document database
360° vision of assets
Suppliers, partners and organizations
Management of consent
High-quality data
Records of interactions
GDPR compliant
Customer Service
Telephone conversation and document analysis
360° customer knowledge
Omnichannel contact management and inbound interactions
Request and complaint processing with workflows
Events
Alerts & notifications
Task calendars
Customer area
Tenant portal
Access to personal data
Access to documents
Creation and follow-up of requests and complaints
Alerts & notifications
Caretaker/smartphone intervention
Creation of alerts
Processing of technical complaints
Audit of security features
Tasks scheduling
Cybersecurity
Secured bidirectional gateway between 2 information systems
Performing audits & penetration tests
Compliance and certification of sensitive systems
Follow-up of partner interventions / Partner area
Management of work orders
Partner portal to facilitate exchanges
Alerts & notifications
Automated communication campaigns
360° customer knowledge
Centralization of outgoing mass communications
Targeting and segmentation
Automated campaigns and scenarios
Advanced mapping
Identification of assets that enhance the value of your assets
Understanding environmental risks
Correlate this information with the requests you receive from your tenants
Development of targeted communication plans
Discussions with your partners and local elected representatives
Global management
Activity reporting
Monitoring
Follow-up of administrative and technical complaints
Satisfaction monitoring
Quality analysis