web-to-store
Because customer buying behaviour has become seamless in recent years, ChapsVision offers you the Web-to-store solution to provide a complete omnichannel shopping experience.
Reconnect consumers with your shops or retailer/franchise network. Generate qualified traffic in your network shops and offer a better experience to your customers!
Generation of qualified traffic in shop
Increase in turnover
Improvement of the conversion rate
Customer satisfaction & loyalty
click and collect & click and collect express
Click & Collect offers your customers the possibility to order from your e-commerce site products that are available in the shop of their choice and to collect them at the time of their choice. The customer is notified by e-mail and/or SMS when the order can be collected, usually within 2 hours.
What are the benefits?
- Increased conversion rate and turnover.
- Generation of traffic in shop
- Real time stock unification via the OMS Octipas by ChapsVision
- Order orchestration
- Order preparation and tracking tools
pick-up in store
As a complementary feature of Click & Collect, the Pick-up in store allows customers to pick up products ordered online but not available in the shop. OMS Octipas by ChapsVision then takes care of finding the best shipping strategy to ensure the shortest possible delivery time. The customer is notified by e-mail and/or SMS when the product is available in the shop.
What are the benefits?
- Increased conversion rate and turnover.
- Generation of traffic in shop
- Real time stock unification via the OMS Octipas by ChapsVision
- Order orchestration
- Order preparation and tracking tools
e-reservation
The e-reservation service allows your customers to reserve products available in shop online. Without pre-payment, your customers go to the shop to try the product or simply check that it meets their expectations. Payment for the product, if any, is made in the shop.
What are the benefits?
- Generation of traffic in shop
- High propensity to make additional purchases in shop
- Booking preparation tools
APPOINTMENT BOOKING
In order to comply with the new health regulations, and/or to guarantee a premium customer experience, Octipas by ChapsVision offers you an appointment booking module.
Integrated in your e-commerce site, your customers will be able to make an appointment:
- for a personal shopping session with the salesperson of their choice
- for an e-booking or Click & Collect
- for a guided distance selling session
What are the advantages?
- Interface for customising the shops and sales staff available
- Setting of time slots
click-to-call
This new feature allows your customers to request, from your e-commerce site, a telephone connection, by video or otherwise, with one of your sales advisors available in shop.
The advisor will then be able to call the customer back in order to respond to their requests (opening of the shop, advice, service, etc.) and potentially direct the discussion towards accompanied distance selling.
What are the advantages?
- A privileged link with the customer
- Personalization of the customer experience
- Response to customer expectations
- High propensity to make a purchase
returns & refunds
Because the buying behaviour of customers has become omnichannel, the 360° returns and refunds module of Octipas by ChapsVision allows them to come to any shop in your network to return an item, exchange it or ask for a refund, regardless of the purchase channel used.
What are the benefits?
- Improved customer experience and loyalty
- Generate in-store traffic
UNIFIED COMMERCE FUNCTIONALITIES
OMS : order management system
Orchestrate the omnichannel management of your orders and avoid stock-outs
emerchandising &
searchandising
Enhance the user experience on your e-commerce site and in your shops
store
management
Manage the tasks inherent in shop management from your sales staff’s tablet
Vendor Performance Optimisation
Optimise the relational, commercial and organisational power of your salespeople
Customer success stories
WHY CHOOSE THE UNIFIED COMMERCE PLATFORM?
+ 100%
of customer accounts created*
+ 6%
of additional turnover per shop
1 hour/day
of time saved by sales staff*
+15%
online transformation rate*
+ 50%
productivity of the e-Business team