Speech Intelligence :
mediaspeech® by ChapsVision
Harness the richness of speech as a source of information and interaction.
Based on deep neural learning, MediaSpeech® by ChapsVision offers a fine and accurate transcription of your audio and video.
Media monitoring companies
Automatically detect keywords in Radio & TV broadcasts
Producer broadcasters
Increase the searchability of your content with full-text indexing
Contact centre
Optimise your operational performance and improve your customer intelligence
Market halls
Strengthen the regulatory compliance of your processes
Law firms
Detect expressions in legal records
analyse contact centre conversations
Although digital technology is undoubtedly playing an increasingly important role in customer relations, the telephone remains essential. The analysis of agent-customer conversations is essential for the correct consideration of the reasons for calls, but it also provides access to a wealth of strategic information, from the evaluation of satisfaction, to the detection of trends, to the monitoring of the competition through their spontaneous mentions…
Exploiting the full richness of online video
In recent years, online video has been booming. By 2020, it is expected to account for 80% of global Internet traffic. Boosted by the multiplication of screens (TV, computer, mobile, tablet), it already attracts 70% of Internet users at least once a month, and more than one in three daily. The number of videos viewed on YouTube, Facebook and SnapChat in one year is in the billions…
Speech Analytics for Banking Compliance
The regulatory inflation of the last decade has required a constant strengthening of the compliance function, both in human and technological terms. The obligation to take telephone communications into account calls for new resources, in particular the ability to process voice flows to detect sensitive elements or to reconstruct a given transaction.
MediaSpeech® from ChapsVision: from speech to text
MediaSpeech® by ChapsVision is a multilingual speech transcription solution for indexing, searching and analysing audio and video sources, as well as telecommunications.
MobileSpeech® by ChapsVision : voice control
MobileSpeech® by ChapsVision is a standalone speech recognition solution for mobile devices and embedded systems that allows users to easily interact with their environment…
