THE ISSUES OF RETAIL
In today’s world of digital ultra-mobility, consumers are highly informed about offers and prices. They are extremely demanding and volatile, expecting immediate and personalised responses to their needs.
Faced with these new behaviours, the distribution market has become increasingly competitive, with the rise of various pure-player online platforms such as Amazon, Google, and Alibaba.
In this context, the control and exploitation of customer data and the evolution of the business ecosystem are strategic for retail brands to remain competitive and offer a unique omni-channel shopping experience.
The ChapsVision group provides several solutions tailored to the retail sector.
Data operating system
THE UNIQUE DATA INTELLIGENCE operating system THAT MEETS ALL RETAIL BUSINESS NEEDS
360° view of the customer and analysis of verbatims (social networks)
A seamless and ultra-personalised customer journey
Generation of additional or cross sales
Sales promotion in line with your business requirements (profit, destocking, brand agreement, etc.)
Customisation of product ranges at each customer contact point (country, zone, shop, etc.)
Monitoring of your ecosystem (competition, technology, regulations, etc.)
Monitoring of the conversations of phone operators for a better quality and operational profitability of your customer service
ChapsVision offers a cognitive operating system for retail analysts and businesses to apply artificial intelligence, predictive techniques and association searches on very large volumes of data.
Our operating system integrates seamlessly with our customers’ existing application environment and omni-channel CRM (customer service, sales force and marketing automation), Unified Commerce and Market & Speech Intelligence platform offerings. Our customers benefit from a 360° view of their business ecosystem and customer knowledge in order to make quick decisions, optimise their income and customer loyalty, while reducing risks.
INTELLIGENT UNIFIED COMMERCE PLATFORM
Empower your sales representatives to be at the heart of a unique customer experience.
Solution:
Digital-in-store: Unified catalogue, real time stock, omnichannel selling, remote selling, salesperson performance optimisation, etc.
OMS : Order Management System
Unified inventory
Web-To-Store (e-resa, click and collect, ship-From-Store, click and collect express, Ship-From-Store express )
Returns & Refunds
Store Management
Clienteling
Order Management System
Build a true omnichannel sales strategy with the Order Management System (OMS).
Improve the entire omnichannel order lifecycle from receipt to inventory update to deliver the best customer experience with the best margins for the company. Optimise your supply chain management and improve the customer experience. Eliminate out-of-stocks and fulfil all orders.
E-Merchandising & Searchandising
10 years of e-Business expertise combined with a 360° view of the customer enable e-merchants to make sure that each consumer finds the product they are looking for in record time, while at the same time captivating them to engage them in their omni-channel journey.
3 modules :
Octipas Immersive Search: Speed of shopping basket construction
Octipas Predictive Merchandising: Increase income and profitability
Octipas Performance Analytics: Improved team efficiency and productivity
The aim is to deliver an ever more fluid and inspiring experience with an ever more extensive Marketplace offering.
SALES FORCE CRM
As a brand, equip your sales force in the field to effectively manage your commercial activities and your merchandising strategy in shops. Your sales representatives plan their rounds, monitor and reinforce your field presence in order to improve your sales performance.
CUSTOMER SERVICE CRM
Make your customer knowledge more reliable and consolidated. Empower your operators with a high degree of autonomy and ensure optimal efficiency in customer relationship management. Improve the quality of your services and build customer loyalty by increasing customer satisfaction.
Leverage your mobile sales force to relay B2B complaints and requests.
Unify the processing of B2B and B2C complaints and requests within a single solution.
Offer an omnichannel and personalized customer relationship through:
- A unified view of your customers, including socio-demographic data, equipment, interaction history, household structure, and behavioral and predictive data
- Centralized management of various contact points (telephone, email, SMS, chat, social networks, public FAQ, mail, customer area)
- Automated processing.
The aim is to offer an audit of the points of sale, including planning visits, conducting diagnoses, and monitoring action plans.
Marketing Automation
Our omnichannel, data-enhanced marketing automation platform enables marketing teams to build and manage personalised relationship programmes with complete autonomy, in order to increase customer value.
The aim is to carry out marketing and retargeting campaigns following shopping cart abandonment, and upsell programmes based on the pages visited. Our tool is also used to set up a personalised relational programme dedicated to customers with a loyalty card.
MediaSpeech®
MediaSpeech® is a multilingual voice transcription solution that converts audio and video tracks into searchable text transcriptions. Thanks to the deep learning neural networks now widely used in Artificial Intelligence systems, MediaSpeech® relies on an extremely fine modelling of the acoustic space, which is robust in the face of speaker variability (speed, accents, etc.) and sound conditions, and thus offers an even more accurate and faster transcription.
MediaSpeech® also transcribes voice interactions in Contact Centres. Thus offering better customer knowledge and improved operational profitability of customer service via automation (reception, natural language, Callbot).
TARGET powered by AMI EI®
Our strategic and competitive intelligence solution, TARGET powered by AMI Enterprise Intelligence®, enables companies to exploit Big Data to anticipate changes in their environment – competitive, technological and legal – and to identify new development opportunities.
Analyse product reviews or monitor your reputation on social networks !
Our business expertise
The ChapsVision intelligent platform aggregates a set of interconnected solutions capable of feeding customer engagement in real time. It is highly compatible with your information system.
Data
Solutions
Put data at the heart of customer engagement for a sustainable relationship that generates results
CRM
Software
360° collaborative and omnichannel CRM at the service of customer relations. Adapts to all the business needs of your organisation
Unified
Commerce
A suite of web & point of sale solutions that meet your customers' expectations and your business imperatives
Merchandising
Software
Merch
Software
Support the negotiation, the decision and the development of your presence in mass distribution and in selective circuits
marketing
Automation
Omnichannel solution that increases customer engagement and loyalty and boosts your growth. Communicate on your customers' favourite channels
Digital
Intelligence
A unified range of solutions for accessing, collecting, monitoring and analyzing strategic information from all sources (web information) at the international level
Logisitic
last mile
Software for optimization and real-time control of last km logistics. Increase your productivity and bring the best experience to your customers
Analytical
Video
Benefit from the perfect combination of video analysis and Artificial Intelligence to detect scenarios ensuring the security of your equipment and assets.
Crisis
Management
Get support from our professionals to anticipate and deal with the most exceptional situations, both in France and abroad.