COHERIS CRM CUSTOMER SERVICE BY CHAPSVISION
Coheris CRM is the only offer that allows you to perfectly know your customers in order to offer them personalized experiences in their life cycle
360° vision
Known customers, feeling recognized in every interaction
Efficience
Customer service that responds to all omnichannel requests with quality and speed
Customer Satisfaction
A stronger relationship with your brand/company to increase customer value
A UNIFIED VIEW OF YOUR CUSTOMERS
Going far beyond socio-demographic data:
- Equipment
- Contracts
- Purchases
- Behaviour (browsing, campaigns, social networks)
- Predictive data (appetence scores, attrition, etc.)
AN OMNICHANNEL AND PERSONALISED CUSTOMER RELATIONSHIP
Centrally manage the various points of contact with your customers (telephone, email, SMS, chat, social networks, public FAQ, mail, customer area) using automated processes.
CRM SOFTWARE FOR YOUR CUSTOMER RELATIONS
Customer service is tactically important for many organisations, especially large companies. Driven by the digital transformation of the customer experience and Big Data, the market is becoming tighter, the public is becoming more knowledgeable and loyalty is becoming a difficult art but a strategic added value to be handled with the help of CRM solutions for companies.
LOYALIZE
Develop a remote relationship that meets consumer expectations. Add value to customer information and turn every prospect into an opportunity
STRUCTURE
Manage your activity in real time. Integrate configurable workflows that guarantee the standardisation of business processes.
OPTIMIZE
Improve your cross-channel interactions with your customers to create brand ambassadors. Handle all points of interaction (emails, calls, letters, social networks, forms, etc.).
CAPITALISE
Benefit from customer knowledge to have a 360° view of your B2B, B2C or B2B2C customers. Synthetic summaries allow you to access information progressively according to the needs of the advisor.
A MODULAR, SCALABLE, AND INTEGRATED OFFER
AVAILABLE IN THE CLOUD OR ON-PREMISES
CRM Care supports you in your growth and business performance.
Start your project and add various modules according to your different needs to achieve the desired performance. With the progressive deployment of our CRM, develop your growth as you go along.
AN IMPLEMENTATION PROJECT WITH A FIXED PRICE COMMITMENT
Succeed in your digital transformation with the CRM Coheris by ChapsVision.
Achieve a high satisfaction rate of your customer service and control your Customer Relationship from end to end.
WHY CHOOSE COHERIS CUSTOMER SERVICE CRM BY CHAPSVISION
70%
Customers prefer brands with good customer service
28%
of customers contact a customer service to buy a product
+ 18%
Average basket increase due to personalisation
6%
of consumers feel that their experience exceeds their expectations when contacting customer service
Numéro 1
Suravenir voted best Life Insurance back office in 2019 and 2020
+ 66%
of customer satisfaction
COHERIS CRM BY CHAPSVISION MODULES
Coheris CRM by ChapsVision allows companies to enter a digital relationship and to enrich their customer knowledge. Thanks to advanced analytical functionalities with a text mining module (text analysis) and data visualisation with an integrated BI module (Business Intelligence), users benefit from the latest innovations in CRM and analytics.
CRM
analytics
Coheris CRM integrates analyses and business dashboards for a better follow-up of your different KPIs
CRM
textmining
Coheris CRM analyses the syntax of messages to classify them automatically
RGPD
textcontrol
Coheris CRM controls the free text zones to avoid entering sensitive data
data quality
management
Coheris CRM allows you to identify, consolidate and remove duplicates from your database
Social
CRM
Coheris CRM is connected to the main Social Networks to process all interactions
CUSTOMER TESTIMONIALS
coheris crm by ChapsVision services
crm
Project
The success of a CRM project depends as much on the customization of the software package, on the implementation and the support of the project as on the intrinsic qualities of the chosen tool.
Always attentive to your needs, the project teams contribute to the respect of the deadlines, quality and costs set.
CRM
Trainings
Each Coheris by ChapsVision training course is designed to allow you to take full advantage of the solutions’ functionalities and to put in place the best practices in terms of integration, deployment and administration methodologies for both technical and functional profiles.
Technical
Support
Coheris by ChapsVision has combined its maintenance and support skills into a Technical Support Centre whose vocation is to provide technical assistance to all its customers on the use of the software.
