Coheris CRM Customer Service by ChapsVision: Offer personalized experiences to your customers
The Coheris CRM Solution allows you to perfectly know your customers and their life cycle
360° vision
Known customers, feeling recognized in every interaction
Efficience
Customer service that responds to all omnichannel requests with quality and speed
Customer Satisfaction
A stronger relationship with your brand/company to increase customer value
Benefits
A unified view of your customers
Going far beyond socio-demographic data:
- Equipment
- Contracts
- Purchases
- Behaviour (browsing, campaigns, social networks)
- Predictive data (appetence scores, attrition, etc.)
An omnichannel and personalised customer relationship
Centrally manage the various points of contact with your customers (telephone, email, SMS, chat, social networks, public FAQ, mail, customer area) using automated processes.
A modular, scalable and integrated offer
Available in the cloud or on-premises
CRM Sales supports you in your growth and business performance.rnStart your project and add various modules according to your different needs to achieve the desired performance.
With the progressive deployment of our CRM, develop your growth as you go along.
An implementation project with a fixed price commitment
Succeed in your digital transformation with the CRM Coheris by ChapsVision.
Achieve a transformation rate and improve your sales performance.
Ils nous font confiance
70%
Customers prefer brands with good customer service
28%
of customers contact a customer service to buy a product
+18%
Average basket increase due to personalisation
6%
of consumers feel that their experience exceeds their expectations when contacting customer service
Number 1
Suravenir voted best Life Insurance back office in 2019 and 2020
+66%
of customer satisfaction
Coheris CRM Modules
Coheris CRM Services
