THE CHALLENGES OF PUBLIC SECTOR ASSETS
Faced with increasingly informed and demanding users who expect individualised services, the intelligent automation of administrative processes has become essential.
This involves more efficient and omnichannel management of personalised user relationships, all in the service of user satisfaction. Key benefits and capabilities are:
- Helping to make social, economic and political decisions
- Benefit from a 360° vision of your ecosystem (regulatory, technological, competitive intelligence, etc.)
- Analyse huge volumes of data related to user and citizen behaviour
- Improve the quality of user service and the operational efficiency of the contact centre
ChapsVision helps public sector organisations to meet the major challenges of their digital transformation and dematerialisation.
By combining large-scale data with technology, ChapsVision solutions help agents in ministries, public institutions, public agencies and local authorities in their public service mission by ensuring data sovereignty.
Data operating system
THE UNIQUE Data operating system THAT MEETS ALL THE BUSINESS NEEDS OF THE PUBLIC SECTOR
These techniques meet the sector’s business needs such as:
360° vision of the user, his equipment, requests and responses
End-to-end processing of files, regardless of the application channel, by de-siloing the data
Assisting agents in processing thousands of requests by using NLP and dynamic FAQ technologies
Improving the quality and efficiency of the contact centre by analysing conversations between agents and users and analysing users’ feelings
Empowering users for simple and frequent procedures regardless of the time slot via online forms, user spaces and public FAQs
Secure sensor feedback
ChapsVision provides a cognitive operating system for analysts and public sector businesses to apply artificial intelligence, predictive techniques and search for associations on very large volumes of data.
Our operating system integrates seamlessly with our customers’ existing application environment and omni-channel CRM (customer service, sales force and marketing automation), Unified Commerce and Market & Speech Intelligence platform offerings. Our customers benefit from a 360° view of their business ecosystem and customer knowledge in order to make quick decisions, optimise their revenues and customer loyalty, while reducing risks.
Coheris CRM by ChapsVision
Coheris SPAD
Since its creation, Coheris Spad has maintained privileged relations with the education and research sectors through high-level scientific partnerships and a distribution agreement with the Ministry of Higher Education and Research. Additionally, prestigious universities in the United States, the United Kingdom, Spain, Portugal, Germany, Canada, Taiwan, Norway, and other countries have been using it daily for several years.
As a pioneer and leader in data analysis, Coheris Spad is appreciated for its ease of application in courses and theoretical presentations, as well as its wealth of methods and the quality of its results.
Crossing®
With our secure exchange platform, protect industrial sensor feedback from cyber-attacks originating from the collection network:
- Imperviousness of the critical network to network attacks and virus propagation
- Guaranteed integrity and authenticity of transferred data
- Compliance with ANSSI and IEC 62443 standards
Our Cross Domain Solution is designed for water and wastewater utilities, urban transport, and IT industries.
TARGET powered by AMI EI®
Our multilingual regulatory and technology intelligence solution, TARGET powered by AMI Enterprise Intelligence®, enables institutions to leverage Big Data to better understand changes in their environment and anticipate future challenges.
Our business expertise
The ChapsVision intelligent platform aggregates a set of interconnected solutions capable of feeding customer engagement in real time. It is highly compatible with your information system.
Data
Solutions
Put data at the heart of customer engagement for a sustainable relationship that generates results
CRM
Software
360° collaborative and omnichannel CRM at the service of customer relations. Adapts to all the business needs of your organisation
Unified
Commerce
A suite of web & point of sale solutions that meet your customers' expectations and your business imperatives
Merchandising
Software
Merch
Software
Support the negotiation, the decision and the development of your presence in mass distribution and in selective circuits
marketing
Automation
Omnichannel solution that increases customer engagement and loyalty and boosts your growth. Communicate on your customers' favourite channels
Digital
Intelligence
A unified range of solutions for accessing, collecting, monitoring and analyzing strategic information from all sources (web information) at the international level
Logisitic
last mile
Software for optimization and real-time control of last km logistics. Increase your productivity and bring the best experience to your customers
Analytical
Video
Benefit from the perfect combination of video analysis and Artificial Intelligence to detect scenarios ensuring the security of your equipment and assets.
Crisis
Management
Get support from our professionals to anticipate and deal with the most exceptional situations, both in France and abroad.