THE CHALLENGES OF CONSUMER GOODS / CPG
Data operating system
THE UNIQUE Data operating system THAT MEETS ALL THE CONSUMER GOODS BUSINESS NEEDS - CPG
- 360 ° customer vision
- Strategic choice on the development and positioning of new products and services
- Prediction of changing economic and manufacturing conditions with sophisticated modelling scenarios
- Detection of additional or cross selling
- Monitoring of the positioning of the manufacturer’s brands
- Analysis of the operational efficiency of distribution channels
- Analysis of product innovations for the consumer Monitoring of changes in the sector (regulation, business, strategy)
- Analysis of customer service calls in a quality approach
ChapsVision offers a cognitive data operating system for analysts and business functions of Consumer Goods – CPG manufacturers allowing them to apply artificial intelligence, machine learning, predictive techniques and association research on large volumes of data.
Our data operating system integrates perfectly the existing application environment of our customers and the omni-channel CRM (customer service, sales force and marketing automation) and Market & Speech Intelligence offers.
Our customers thus benefit from a 360 ° view of their business ecosystem and customer knowledge in order to make rapid decisions, optimize their revenue and customer loyalty, while reducing risk.
CRM SALES FORCE NOMAD
As a manufacturer, equip your field sales force to effectively manage the distribution and presence of your brands in the distribution channels. They effectively relay your marketing and sales actions as well as your in-store merchandising strategy.
Your sales representatives plan their actions and routes, in order to improve your operational and commercial performance in-store. They go back and feed a source of valuable information to analyse. This makes it possible, for example, to ensure, with a sales network of several hundred sales representatives, the correct distribution and the good relay of promotional operations around their brands.
MERCHANDISING SOFTWARE
As a brand, disseminate your merchandising strategy by supporting negotiation, decision-making, and development of your presence in both mass distribution and selective channels.
Your sales representatives can optimise shelf layout, increase product visibility, and boost your sales and market share.
Marketing Automation
Adapt your communication to the key moments in your customers’ lives.
Our data-augmented omnichannel marketing automation platform enables marketing teams to independently build and manage personalised relationship programs, ultimately increasing customer value.
CRM CUSTOMER SERVICE
Unify the handling of B2B and B2C complaints and inquiries in a single solution. Manage health crisis situations with responsiveness and transparency. Offer an omnichannel and personalised customer relationship through:
- A unified view of your customers: descriptive data, orders, deliveries, history of interactions, behavioural and predictive data
- Centralised management of various contact points (visits, telephone, email, SMS, chat, social networks, public FAQ, mail, customer area)
- Automated processing
MediaSpeech®
A multilingual voice transcription solution, MediaSpeech® converts audio and video tracks into searchable text transcriptions. Thanks to deep neural networks (or deep learning) today very present in Artificial Intelligence systems, MediaSpeech® relies on extremely fine modelling of the acoustic space, robust in the face of speaker variability (flow, accents…).
Sound conditions, thus offer an even more precise and faster transcription. MediaSpeech® also transcribes voice interactions in the Contact Centre, thus, offering better customer knowledge, better operational profitability of customer service via automation (reception, natural language, Call bot).
TARGET powered by AMI EI®
Our business intelligence and competitive intelligence solution, TARGET powered by AMI Enterprise Intelligence, enables companies to harness Big Data to anticipate changes in their environment – competitive, technological and legal – and to identify new development prospects.
Follow the trends in your market and in particular the impacts of globalization, particularly on the import and export of your products. Track your suppliers and anticipate supply risks.
Our business expertise
The ChapsVision intelligent platform aggregates a set of interconnected solutions capable of feeding customer engagement in real time. It is highly compatible with your information system.
Data
Solutions
Put data at the heart of customer engagement for a sustainable relationship that generates results
CRM
Software
360° collaborative and omnichannel CRM at the service of customer relations. Adapts to all the business needs of your organisation
Unified
Commerce
A suite of web & point of sale solutions that meet your customers' expectations and your business imperatives
Merchandising
Software
Merch
Software
Support the negotiation, the decision and the development of your presence in mass distribution and in selective circuits
marketing
Automation
Omnichannel solution that increases customer engagement and loyalty and boosts your growth. Communicate on your customers' favourite channels
Digital
Intelligence
A unified range of solutions for accessing, collecting, monitoring and analyzing strategic information from all sources (web information) at the international level
Logisitic
last mile
Software for optimization and real-time control of last km logistics. Increase your productivity and bring the best experience to your customers
Analytical
Video
Benefit from the perfect combination of video analysis and Artificial Intelligence to detect scenarios ensuring the security of your equipment and assets.
Crisis
Management
Get support from our professionals to anticipate and deal with the most exceptional situations, both in France and abroad.