Develop a seamless experience with your customers from start to finish.
Improved customer knowledge
Increased turnover
Customer satisfaction & loyalty
Improved conversion rate
AN ENHANCED CUSTOMER EXPERIENCE
Succeed in your digital transformation and ensure the best in-store shopping experience for your customers.
EASY RETURNS & REFUNDS WITH THE SELLER'S TABLET
The seller’s tablet and Order Management System (OMS) solutions will allow your teams to easily manage returns and refunds by providing access to all customer information (profile, orders), as well as enabling them to collect new data such as the reason why the customer is returning the product(s), thus facilitating the logistical aspects of product returns.
What are the benefits?
- Improved customer experience and loyalty
- Generation of traffic in shop
gestion des équipes
Parce que les vendeurs sont la clé d’une digitalisation des points de vente réussie, notre solution Digital In-store leur offre un ensemble de fonctionnalités afin qu’ils puissent prendre complètement en main ce nouvel outil.
- Guides de formation pour une prise en main facile de la solution, partage des best-practices
- Support technique
- Suivi des performances en temps réel et envoi de rapport par e-mail
- Challenge inter-vendeurs et inter-boutiques afin de booster l’utilisation de la solution
Quels avantages ?
- Implication des vendeurs
- Incitation à l’utilisation de la solution
- Augmentation du CA
- Plus de rupture avec le client dans le process d’achat
- Désengorgement des caisses en cas de forte affluence
UNIFIED COMMERCE FUNCTIONALITIES
OMS : order management system
Orchestrate the omnichannel management of your orders and avoid stock-outs
emerchandising &
searchandising
Enhance the user experience on your e-commerce site and in your shops
store
management
Manage the tasks inherent in shop management from your sales staff’s tablet
Vendor Performance Optimisation
Optimise the relational, commercial and organisational power of your salespeople
CUSTOMER SUCCESS STORIES
WHY CHOOSE THE UNIFIED COMMERCE PLATFORM?
+ 100%
of customer accounts created*
+ 6%
of additional turnover per shop
1 hour/day
of time saved by sales staff*
+15%
online transformation rate*
+ 50%
productivity of the e-Business team