PRODUCT RECOMMENDATION

Offer the right product at the right time to the right customer.

Increase in turnover

Customer satisfaction & loyalty

Improvement of the conversion rate

IMPROVE THE UPSELLING OF YOUR E-COMMERCE SITE.

Customers are looking for personalisation. Relevant product recommendation allows you to highlight products that match your customer’s profile. Product recommendation is a cross-selling technique that will allow you to generate additional sales through intelligent product suggestion, easy search and by inspiring your customers.

Octipas by ChapsVision’s e-Merchandising & Searchandising solution provides you with a predictive engine based on the principles of machine learning and relying on exclusive algorithms.

PRECISE RECOMMENDATIONS

This engine is fed by all the interactions recorded on the site during each visit (pages viewed, products viewed, facets clicked on, placing in the basket, purchase, etc.). By analysing this data, the engine is able to recommend products by comparing the user’s current behaviour with the behaviour of all Internet users. This gives business teams the ability to constrain the engine to best serve the current business plan.

The value of a product recommendation solution is the enrichment of the customer experience which is personalised from the moment they land on the site, the prediction of future purchases and links between products and suggestions based on the contents of the basket.

What are the benefits?

  • Increased likelihood of multiple purchases in the same session.
  • Inspiring shopping experience
  • Increased conversion rates
  • Highlighting of products
  • Increased average shopping basket

gestion des équipes

Parce que les vendeurs sont la clé d’une digitalisation des points de vente réussie, notre solution Digital In-store leur offre un ensemble de fonctionnalités afin qu’ils puissent prendre complètement en main ce nouvel outil.

  • Guides de formation pour une prise en main facile de la solution, partage des best-practices
  • Support technique
  • Suivi des performances en temps réel et envoi de rapport par e-mail
  • Challenge inter-vendeurs et inter-boutiques afin de booster l’utilisation de la solution

 

Quels avantages ?

  • Implication des vendeurs
  • Incitation à l’utilisation de la solution
  • Augmentation du CA
  • Plus de rupture avec le client dans le process d’achat
  • Désengorgement des caisses en cas de forte affluence

UNIFIED COMMERCE FUNCTIONALITIES

OMS : order management system

Orchestrate the omnichannel management of your orders and avoid stock-outs

web-to-
store

Offer your customers a complete omnichannel shopping experience 

digital
in-store

Remove the boundary between digital and physical commerce  

emerchandising &
searchandising

Enhance the user experience on your e-commerce site and in your shops 

store
management

Manage the tasks inherent in shop management from your sales staff’s tablet

Unified
stocks

Put an end to stock fragmentation and repetitive stock-outs

Returns & refunds

Develop a seamless experience with your customers from start to finish

Clienteling

Empower your salespeople to be at the heart of a unique customer experience

Vendor Performance Optimisation

Optimise the relational, commercial and organisational power of your salespeople  

CUSTOMER SUCCESS STORIES

WHY CHOOSE THE UNIFIED COMMERCE PLATFORM?

+ 100%

of customer accounts created*

+ 6%

of additional turnover per shop

1 hour/day

of time saved by sales staff*

+15%

online transformation rate*

+ 50%

productivity of the e-Business team

*Best results observed with our clients

Contact our product recommendation experts