Consumers change, so do their usage patterns
They are mobile, social, digital and interconnected. They want to be recognized, supported and rewarded.
Our goal is to enable brands to develop a personalized relationship with each customer, in a changing context, to foster a relationship of trust that benefits everyone.
Fidélité client
Lifetime value
Engagement client
Personnalisation
Rétention client
Reinventing the customer experience and loyalty
The solution allows you to design, simulate, broadcast and pilot commercial animations and loyalty programs in real time. Points, discounts, discounts, coupons, promotional prices, prizes … with more than 100,000 combinations of commercial offers, ChapsVision’s solution is certainly the best performing tool in its category.
ChapsVision centralizes, structures, and delivers customer data, customer events, and sales data across all channels into a single customer repository.
The + product: a real-time, One-to-One, omnichannel solution
- Single Client Repository
- Multi-brand, multi-program sales animation
- E-Commerce, Retail, Specialty
- Omnichannel: stores, mobiles, merchant sites, social networks, store kiosks
- Massively real-time
- GDPR Compliance.
The + teaches: global customer knowledge
- 360° Customer Vision
- Benefits Library
- Budget Control
- Simplify operations and integration in the IS
- Maximize availability.
Offer promotions that look like him
The + product: a solution built on the C-Link Loyalty engine
- Centralized management of model design and calculation rules
- One-to-One offerings, with coupons differentiated by purchase or cardholder profile
- Full or partial dematerialization of coupons (mobile, retail, color or black and white printers)
- Policy engine with multiple triggers on issue and resume
- Custom Customer Relationship
- Customer offerings tailored to their context and needs
- A privileged relationship with a site or brand that meets its expectations.
Les + ensign: a complete couponing offer
- Automated and secure coupon recovery control
- Financial control of coupon volumes through real-time control of issues and redemptions
- Real-time basis management of available or burned coupons
- Boost revenue and margin.
Manage budgets and view campaigns
The + product: a real-time solution to control your budgets
- Financial tracking at 4 levels of management – sales plan, marketing plan, campaigns, benefits
- Time-stamped note taking
- Archiving documents (POS, invoices, contracts …)
- Manage status of operations (scheduled, assets, archived)
- User Rights Management.
Les + ensign: a mastered management of campaigns
- 3 display types—in list, graphical view, or Gantt chart
- Workflow for Plan and Campaign Management
- Financial Aggregates
- Return on Investment (ROI) Control
- Email users by profile.
Ensure availability of offers at all times
The + product: benefits always available
- Same policy engine in central office and in cash register
- Building Site-Optimized Packages
- Simplifies integration with cash systems.
The + teaches: the assurance of a customer promise kept
- Customer promise kept even if network is disrupted
- Switches to automatic local mode
- Reconcile operations during network recovery
- No performance loss.
Customized loyalty projects
When it comes to loyalty solutions and promotions, it is essential that each brand be able to benefit from customized configurations adapted to their context.
This is the role of the ChapsVision consulting group. Software, hardware and business experts, our teams of consultants, project managers and trainers support you in the configuration and integration of your loyalty solutions and promotions and train your teams in their daily use.
Our goal is to offer optimized, functional, operational solutions, adapted to your needs and mastered.
Consulting: Support for your software package integration
ChapsVision provides its clients with teams of consultants who specialize in the integration of collection solutions. The support covers all the project phases: formalization of requirements, implementation, production and solution recurrence operations.
The + services: support throughout the value chain
- Proactively review and create a formalized requirements compendium
- Holistic approach to business and IT expectations
- Define functional and integration specifications
- Write and manage all workflows
- Go-live
- Skills transfer.
Les + ensign: functional and technical expertise
- Perfect knowledge of different trades and store profiles
- Strong link between operational, quality, and development teams.
The project manager: tailored support
As the client’s preferred contact, the project manager takes into account all of his requests, processes them and ensures the overall consistency of the solution: receipt and analysis of the request, planning…
In deployment and recurrence projects, the project manager coordinates the industrialization phases, validates the pre-installation prerequisites, pilots the field teams and informs the client through activity monitoring and steering committees.
The + service: a single point of contact
- Assist the customer with software integration
- Schedule Tracking
- Meet budgets
- Reporting and Monitoring Committee.
Les + ensign: support from Build phases to Run
- Customer Relationship: Needs Analysis, Tracking, Consulting, Anticipation
- Project management: on time, on budget, on quality, on risk prevention, on alerts, on scope changes
- Technical expertise and expertise in store environments
- Multiple worker support (inventory, entitlements, network cabling, multi-specialist dispatch, disassembly, and destruction)
- Relationship with Remote Assistance Teams (temporary dedicated teams, recurring…).
Anyloyalty en 4 chiffres
2.5 Milliards
de transactions traitées annuellement par nos clients
7800
magasins connectés
40 000
postes d'encaissement pilotés
50ms
de temps de réponse du moteur de calcul d'avntages
UNIFIED COMMERCE FUNCTIONALITIES
OMS : order management system
Orchestrate the omnichannel management of your orders and avoid stock-outs
emerchandising &
searchandising
Enhance the user experience on your e-commerce site and in your shops
store
management
Manage the tasks inherent in shop management from your sales staff’s tablet