THE ISSUES OF GOODS IN THE AGRI-FOOD SECTOR
DATA operating system
THE UNIQUE DATA INTELLIGENCE operating system THAT MEETS ALL THE BUSINESS NEEDS OF THE AGRI-FOOD SECTOR
360 ° customer vision and verbatim analysis (social networks)
Development of new products and services by analysing consumer behaviour — Detection of additional or cross-selling opportunities
Detection of the development of new sales channels by analysing the effectiveness of distribution channels
Anticipate threats related to changes in the sector (health crisis, etc.) and predict the impacts on the distribution network
Identify growth opportunities through monitoring your ecosystem (competition, technology, regulations, etc.)
Monitoring of phone advisor conversations for better quality and operational profitability of your customer service
ChapsVision offers a cognitive operating system for analysts and business functions of food manufacturers enabling them to apply artificial intelligence, machine learning, predictive techniques and association research on large volumes of data.
Our operating system integrates perfectly with the existing application environment of our customers and the omni-channel CRM (customer service, sales force and marketing automation), Unified Commerce platform and Market & Speech Intelligence offers. Our customers thus benefit from a 360 ° view of their business ecosystem and customer knowledge in order to make rapid decisions, optimize their revenue and customer loyalty, while reducing risk.
CRM SALES FORCE NOMAD
As a brand, equip your field sales force to effectively manage your commercial activities and your in-store merchandising strategy. Your sales representatives plan their tours, they monitor and strengthen your field presence in order to improve your sales performance.
MERCHANDISING SOFTWARE
Marketing Automation
CRM CUSTOMER SERVICE
Unify the handling of B2B and B2C complaints and inquiries in a single solution. Manage health crisis situations with responsiveness and transparency. Offer an omnichannel and personalised customer relationship through:
- A unified view of your customers: descriptive data, orders, deliveries, history of interactions, behavioural and predictive data
- Centralised management of various contact points (visits, telephone, email, SMS, chat, social networks, public FAQ, mail, customer area)
- Automated processing
MediaSpeech®
A multilingual voice transcription solution, MediaSpeech® converts audio and video tracks into searchable text transcriptions. Thanks to deep neural networks (or deep learning) today very present in Artificial Intelligence systems, MediaSpeech® relies on extremely fine modelling of the acoustic space, robust in the face of speaker variability (flow, accents…) And sound conditions, and thus offers an even more precise and faster transcription.
MediaSpeech® also transcribes voice interactions in the Contact center. Thus, offering better customer knowledge, better operational profitability of customer service via automation (reception, natural language, Call bot).
TARGET powered AMI EI®
Our business intelligence and competitive intelligence solution, TARGET powered AMI Enterprise Intelligence, enables companies to harness Big Data to anticipate changes in their environment – competitive, technological and legal – and to identify new development prospects.
Opt for in-depth competitive and regulatory monitoring that will help you define the actions necessary to put in place to comply with these new requirements or develop new opportunities.
Our business expertise
The ChapsVision intelligent platform aggregates a set of interconnected solutions capable of feeding customer engagement in real time. It is highly compatible with your information system.
Data
Solutions
Put data at the heart of customer engagement for a sustainable relationship that generates results
CRM
Software
360° collaborative and omnichannel CRM at the service of customer relations. Adapts to all the business needs of your organisation
Unified
Commerce
A suite of web & point of sale solutions that meet your customers' expectations and your business imperatives
Merchandising
Software
Merch
Software
Support the negotiation, the decision and the development of your presence in mass distribution and in selective circuits
marketing
Automation
Omnichannel solution that increases customer engagement and loyalty and boosts your growth. Communicate on your customers' favourite channels
Digital
Intelligence
A unified range of solutions for accessing, collecting, monitoring and analyzing strategic information from all sources (web information) at the international level
Logisitic
last mile
Software for optimization and real-time control of last km logistics. Increase your productivity and bring the best experience to your customers
Analytical
Video
Benefit from the perfect combination of video analysis and Artificial Intelligence to detect scenarios ensuring the security of your equipment and assets.
Crisis
Management
Get support from our professionals to anticipate and deal with the most exceptional situations, both in France and abroad.